Continuous Improvement Eng., Amazon Customer Excellence System

Amazon; Trento; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global logistics company is seeking a Continuous Improvement Process Leader in Trento to optimize delivery station operations. The successful candidate will have a Bachelor's degree and over 5 years of experience in process engineering and project management. Responsibilities include supporting technology launches, leading audits, and improving operational workflows. Fluency in English and Spanish is required, along with strong data analysis skills. This position contributes to a culture of innovation and operational excellence.

Competenze

• 5+ years in process engineering/continuous improvement.
• Experience in high-volume logistics/manufacturing environments.
• Proven track record in project management and process optimization.

Mansioni

• Support OTR Technology launches for Delivery Stations.
• Analyze metrics to develop improvement projects.
• Lead audits to verify process accuracy.

Conoscenze

Process engineering

Project management

Data analysis

Fluent in English

Fluent in Spanish

Formazione

Bachelor's degree in Industrial Engineering or related field

Strumenti

SQL

Excel

Minitab

JMP

Descrizione del lavoro

Continuous Improvement Eng., Amazon Customer Excellence System

The Amazon Customer Excellence System Team (ACES) has an opportunity as a Continuous Improvement Process Leader. You will be the link between station management and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve delivery performance. Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment. Understand through execution, improvement projects to led in order to make easier mechanism to track metric deviation to achieve expected targets. Create sustainable mechanisms for operational excellence, so benefits remain as part of operational routines and work with World Wide teams to bring new tech solutions for MX.

Key responsibilities

• Support OTR (On the road) Technology launches for Delivery Stations, Service Partners and Delivery partners.
• Improve delivery success rates in Metropolitan and Mexico City Area.
• Maintain SOP and standard processes materials updated according to the current standards
• Analyze main metrics in weekly basis to develop improvement projects to maintain and achieve business goals.
• Lead audits to verify accuracy to current processes by Ops Team, including processes established by support areas.
• Support to Ops Team on weekly analysis oriented to detect deviation to the standard processes.
• Offer ACES perspective to optimize packages flow and reduce wasting time, improving work flow.

About the team

Vision: Become Worldwide Operations reference by driving Operational Excellence

Mission: Promote Amazon's culture of innovation and excellence by influencing operations teams to identify, prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.

Basic Qualifications

• Bachelor's degree in Industrial, Manufacturing Engineering, or related field with Administration or similar with continuous improvement methodology knowledge.
• 5+ years in process engineering/continuous improvement
• Proven track record in project management and process optimization
• Fluent in English and Spanish (written and verbal)
• Experience in high-volume logistics/manufacturing environments

Preferred Qualifications

• Strong data analysis skills (SQL, Excel, Minitab, JMP)
• Six Sigma Black Belt certification
• Master's degree in related field
• Experience leading multidisciplinary groups. Engage multi-tasking in a fast-paced, high-energy environment.
• Advanced proficiency in Lean Six Sigma methodologies
• Experience with automation and technological implementation
• Previous experience in Amazon Operations
• Project Management skills

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