Content Moderator / Customer Service Specialist with German - Portugal (on-site)

Velenosi & Meredith Consulting; Bolzano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A consulting firm is seeking a Content Moderator / Customer Service Agent fluent in German and proficient in English to join their team in Porto, Portugal. The ideal candidate will help maintain a secure online environment by reviewing content, assisting users, and ensuring compliance with content policies. This full-time role offers relocation support and a welcome bonus.

Servizi

3000 EUR Welcome Bonus

Comprehensive relocation package

Paid training and full onboarding process

Multicultural work environment

Opportunities for career growth

Competenze

• Fluent in German (C2/native) and strong English skills (B2+).
• Experience in customer service or content moderation roles is a plus.
• Ability to work rotational shifts across weekdays and weekends.

Mansioni

• Review and moderate user-generated content according to platform guidelines.
• Assist users via chat, email, or internal systems with professionalism.
• Support a safe user experience by enforcing content policies.

Conoscenze

Fluent in German (C2/native)

Strong English skills (B2+)

Empathy

Attention to detail

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with German - Porto, Portugal (on-site)

Do you speak German fluently and have strong English skills? Are you passionate about online safety and helping users navigate digital platforms? Join our international team in Porto, where you will play a key role in maintaining a secure and respectful online environment while providing top-tier customer support.

Location: Porto, Portugal (On-site)

EU Passport Required

️ Languages: German (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

Welcome Bonus: 3000 EUR (paid upon joining)

️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content according to platform guidelines
• Assist users via chat, email, or internal systems with professionalism and empathy
• Escalate violations or complex issues per internal protocols
• Support a safe and positive user experience by enforcing content policies
• Maintain accurate documentation of interactions and moderation actions
  
  
  

What We Offer:

• 3000 EUR Welcome Bonus to support your start in Portugal
• Comprehensive relocation package (including travel & temporary accommodation)
• Paid training and full onboarding process
• A vibrant multicultural work environment in sunny Porto
• Modern office space and supportive leadership
• Real opportunities for career growth in digital operations and customer experience
  
  
  

Help make the digital world a safer place while building your international career.

Apply now and become part of a mission-driven team in Porto!

Contact: [e-mail]