Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Cbtalents; Verona; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company is looking for a Content Moderator / Customer Service Agent fluent in Italian. This role involves moderating online content, handling customer inquiries, and ensuring a safe digital environment. The position is based in Portugal with relocation assistance available and offers opportunities for career growth.

Servizi

Relocation assistance (travel + accommodation support)

Full onboarding and paid training

Multicultural team environment

Career growth opportunities

Competenze

• Fluent Italian (C2/native) and English (B2+) required.
• Passion for online safety and user support.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries with empathy and professionalism.
• Protect online communities by enforcing safety guidelines.

Conoscenze

Fluent in Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

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Content Moderator / Customer Service Agent with Italian - Portugal (on-site), Verona

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Client:

Cbtalents

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3fd146883ad2

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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