Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; Sassari; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading consulting company is hiring Content Moderators/Customer Service Agents fluent in Italian and English to join their team in Portugal. Candidates will ensure a safe online experience while providing excellent customer support. Full relocation assistance is available, along with a clear path for career growth in a dynamic, multicultural environment.

Servizi

Relocation assistance

Full onboarding and paid training

Multicultural team environment

Modern office facilities

Career growth opportunities

Competenze

• Native-level fluency in Italian (C2) required.
• Fluent in English (B2+).
• Strong communication skills and professional demeanor.

Mansioni

• Moderate user-generated content per platform policies.
• Handle user inquiries with empathy via chat, email, or internal tools.
• Escalate complex cases according to protocols.

Conoscenze

Fluency in Italian

Proficiency in English

Empathy

Professionalism

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport Required

️ Languages: Italian (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions
  
  
  

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations
  
  
  

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]