Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Cbtalents; Reggio Calabria; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Content Moderator / Customer Service Agent fluent in Italian to join their team in Portugal. This full-time role involves moderate user-generated content, providing customer support, and ensuring a safe online environment. Applicants should be ready for rotational shifts and may receive relocation support if moving from abroad.

Servizi

Relocation assistance

Full onboarding and paid training

Supportive leadership

Career growth opportunities

Competenze

• C2 level Italian and at least B2 English.
• Experience in customer service or moderation preferred.

Mansioni

• Review and moderate user-generated content in line with platform policies.
• Handle user inquiries via chat, email, or internal tools.
• Protect online communities by enforcing safety guidelines.

Conoscenze

Fluency in Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

Social network you want to login/join with:

Content Moderator / Customer Service Agent with Italian - Portugal (on-site), Reggio Calabria

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Client:

Cbtalents

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

76e927d55508

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!