Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Cbtalents; Napoli; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Cbtalents is hiring a Content Moderator / Customer Service Agent fluent in Italian for an on-site role in Portugal. This position involves ensuring user safety online while delivering excellent customer support. The company offers relocation assistance, a multicultural team environment, and opportunities for career growth.

Servizi

Relocation assistance (travel + accommodation support)

Full onboarding and paid training

Multicultural team environment

Modern office facilities

Clear path for career growth

Competenze

• Fluent in Italian (C2/native) and English (B2+).
• Passionate about online safety.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries via chat, email, or internal tools.
• Protect online communities by enforcing safety guidelines.

Conoscenze

Fluency in Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

Social network you want to login/join with:

Content Moderator / Customer Service Agent with Italian - Portugal (on-site), Naples

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Client:

Cbtalents

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3ec3ff153f07

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!