Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Cbtalents; Genova; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A Cbtalents client is hiring a Content Moderator / Customer Service Agent fluent in Italian and proficient in English. This role requires reviewing user-generated content, handling inquiries, and enforcing safety guidelines, with relocation assistance available. Join a multicultural team in sunny Portugal for an exciting opportunity.

Servizi

Relocation assistance (travel + accommodation support)

Full onboarding and paid training

Multicultural team environment

Clear path for career growth

Competenze

• Fluency in Italian (C2/native) required.
• Strong English skills (B2+) preferred.
• Experience in customer service is an asset.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries via chat, email, or internal tools.
• Enforce safety guidelines for online communities.

Conoscenze

Fluency in Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

Social network you want to login/join with:

Content Moderator / Customer Service Agent with Italian - Portugal (on-site), Genoa

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Client:

Cbtalents

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

65bbeb67e4bd

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!