Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; Genova; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A digital safety company is hiring a Content Moderator/Customer Service Agent fluent in Italian to join their team in Portugal. The role involves reviewing content, handling user inquiries, and ensuring safety guidelines are enforced. Candidates should have strong English skills and a passion for online safety. Relocation support is provided, making this an excellent opportunity to grow in a multicultural environment.

Servizi

Relocation assistance

Full onboarding and paid training

Multicultural team environment

Career growth opportunities

Competenze

• EU Passport required
• Strong English skills are essential
• Experience in customer service is a plus

Mansioni

• Review and moderate user-generated content according to policies
• Handle user inquiries via chat, email, or tools
• Escalate violations or complex cases as needed
• Enforce safety guidelines in online communities
• Maintain accurate logs of moderation actions

Conoscenze

Fluent Italian (C2)

Strong English skills (B2+)

Empathy

Professionalism

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto) , where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages: Italian (C2 / native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

Relocation support provided if you're moving from abroad

What You’ll Be Doing

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]