Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; Genova; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company is hiring a Content Moderator / Customer Service Agent fluent in Italian and English to join their international team in Portugal. The role involves reviewing content, managing user inquiries, and ensuring safety on digital platforms. Relocation support is offered to assist those moving from abroad. Join a multicultural team and help enhance user experience while advancing your career.

Servizi

Relocation assistance (travel + accommodation support)

Full onboarding and paid training

Multicultural team environment

Clear path for career growth in digital services

Competenze

• Fluent in Italian (C2/native) and English (B2+).
• Experience in customer service or content moderation is a plus.
• Ability to work in a multicultural team.

Mansioni

• Review and moderate user-generated content according to platform policies.
• Handle user inquiries with empathy and professionalism.
• Protect online communities by enforcing safety guidelines.

Conoscenze

Empathy

Fluency in Italian

Fluency in English

Content moderation

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport Required

️ Languages: Italian (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions
  
  
  

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations
  
  
  

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]