Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Cbtalents; Catania; In loco; EUR 20.000 - 28.000; Tempo pieno

Descrizione del lavoro

Cbtalents is seeking a dedicated Content Moderator / Customer Service Agent fluent in Italian to join their team in Portugal. This full-time position involves moderating content and assisting users to ensure a safe online environment. Relocation support is offered for candidates moving from abroad. If you are passionate about online safety and providing excellent customer service, apply to join a purpose-driven team today!

Servizi

Relocation assistance

Paid training

Career growth opportunities

Multicultural team environment

Competenze

• Fluent in Italian (C2/native), strong English (B2+).
• Passionate about digital safety and user support.
• Ability to work in a multicultural environment.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries with empathy and professionalism.
• Enforce safety guidelines and maintain interaction logs.

Conoscenze

Customer Service

Content Moderation

Empathy

Professionalism

Descrizione del lavoro

Social network you want to login/join with:

Content Moderator / Customer Service Agent with Italian - Portugal (on-site), Catania

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Client:

Cbtalents

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7c3e323cd12c

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!