Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; Cagliari; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

Join Velenosi & Meredith Consulting as a Content Moderator/Customer Service Agent in Portugal. This full-time role supports users in navigating digital platforms safely and provides a path for career growth within a multicultural team. Relocation assistance is available for candidates moving from abroad.

Servizi

Relocation assistance (travel + accommodation support)

Full onboarding and paid training

Modern office facilities

Clear path for career growth

Competenze

• Fluent in Italian (C2) and English (B2+).
• Experience in customer service or moderation is a plus.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries via chat, email, or internal tools.
• Enforce safety guidelines and maintain logs.

Conoscenze

Fluent in Italian

Strong English skills

Empathy

Attention to detail

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport Required

Languages: Italian (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

Relocation support provided if you're moving from abroad

What You'll Be Doing:

1. Review and moderate user-generated content in line with platform policies
2. Handle user inquiries via chat, email, or internal tools with empathy and professionalism
3. Escalate violations or complex cases according to internal protocols
4. Protect online communities by enforcing safety guidelines
5. Maintain accurate logs of interactions and moderation actions

What We Offer:

1. Relocation assistance (travel + accommodation support)
2. Full onboarding and paid training
3. Multicultural team environment in sunny Portugal
4. Modern office facilities and supportive leadership
5. Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]