Content Moderator / Customer Service Agent with Italian - Portugal

Cbtalents; Torino; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading company seeks a Content Moderator / Customer Service Agent fluent in Italian and English to join their international team in Portugal. The role involves ensuring online safety and providing exceptional customer support while working in a multicultural environment with relocation assistance offered.

Servizi

Relocation assistance (travel accommodation support)

Full onboarding and paid training

Multicultural team environment

Clear path for career growth

Competenze

• Fluent in Italian for user support.
• Ability to communicate effectively in English.
• Experience in customer service is advantageous.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries via chat and email.
• Enforce safety guidelines for online communities.

Conoscenze

Fluent Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

Were Hiring : Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills Are you passionate about maintaining online safety and helping users navigate digital platforms Join an international team in Portugal (Lisbon or Porto) where youll ensure a secure and respectful user experience while delivering top-tier customer support.

Location : Lisbon or Porto Portugal (On-site)

EU Passport required

Contract Type : Full-time

Schedule : Rotational shifts across weekdays and weekends

Relocation support provided if youre moving from abroad

What Youll Be Doing :

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat email or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer :

• Relocation assistance (travel accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts : Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Service • Turin, Piedmont, Italy