Content Moderator / Customer Service Agent with Italian - Portugal

Cbtalents; Messina; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A dynamic digital services company is seeking a Content Moderator / Customer Service Agent fluent in Italian to join their team in Lisbon or Porto, Portugal. This role involves moderating user-generated content and providing top-tier customer support. Candidates should possess strong English skills and a passion for online safety. The company offers full onboarding, relocation support, and opportunities for career growth.

Servizi

Relocation assistance

Full onboarding and paid training

Multicultural team environment

Modern office facilities

Clear career growth opportunities

Competenze

• Fluent Italian (C2 / native).
• Strong English (B2).
• EU Passport required.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries via chat, email, or internal tools.
• Escalate violations or complex cases as needed.
• Enforce safety guidelines and protect online communities.
• Maintain accurate logs of interactions.

Conoscenze

Fluent Italian

Strong English skills

Empathy

Professionalism

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages: Italian (C2 / native), English (B2)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

Relocation support provided if you're moving from abroad

What You'll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel and accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear career growth opportunities in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: Key Skills

Corporate, Lighting, Marketing & Advertising, Back Office

Employment Type: Full Time

Experience: [Specify years of experience]

Vacancy: 1