Consultant, Business Operations

Colt Technology Services; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking a Data Analyst to provide insights on operational performance. In this role, you will analyze data trends, recommend process changes, and produce customer-specific reports. Candidates should have a strong background in data science, programming skills in Python and SQL, and a relevant degree. The role offers a competitive salary and a flexible benefits package.

Servizi

Competitive salaries

Incentive plans

Flexible benefits

Work-life balance

Competenze

• Strong experience in data science and analysis, especially with Python and SQL.
• Ability to deliver customer-specific reports and automate processes.
• Bachelor’s or master’s degree in a relevant field.

Mansioni

• Provide operational performance data insights and analysis for decision-making.
• Recommend process and system changes based on data analytics.
• Automate reporting requirements to ensure quality delivery.

Conoscenze

Data Science

Python

SQL

Data Analysis

Automation

Machine Learning

Predictive Analysis

Advanced Excel

VBA

Qlik Sense / Power BI

Formazione

Bachelor’s or master’s degree in a quantitative or relevant field

Descrizione del lavoro

Conduct descriptive analysis, generate insights, manage and implement projects, and contribute to the creation of reports and management information.

Function: Chief Operations Office (COO)

Report to: Head, Analytics & Management Information

Role Purpose

Provide operational performance data insights and analysis by delivering timely inputs and recommendations for improvement in business processes and customer experience.

Key Accountabilities

• Recommend process and system changes based on data analytics.
• Communicate with stakeholders across operations to understand requirements and provide data analysis accordingly.
• Provide data insights for various projects to enable informed decision-making.
• Deliver customer-specific reports and analysis for Ops SMT review meetings with customers.
• Automate daily reporting requirements through BO and ensure timely, quality delivery.
• Increase the proportion of tickets raised through Colt Online.
• Deliver customer segmentation within network operations.

Skills & Experience:

• Individual contributor with expertise and hands-on experience in data science (AI / ML / predictive analysis / Gen AI), Python, SQL.
• Experience with scikit-learn, Keras, TensorFlow, or PyTorch.
• Excellent knowledge of SQL, including complex queries.
• Proficiency in Qlik Sense / Power BI.
• Good knowledge of VBA / VBS coding.
• Advanced Excel skills (formulas, data connections, pivot tables, charts, etc.).
• High aptitude and logical thinking skills.
• Ability to identify automation opportunities.

Education

Bachelor’s or master’s degree in a quantitative or relevant field.

About Colt

Colt provides world-class network and voice connectivity across Europe, Asia, and North America’s largest business hubs. With nearly three decades of experience, we are recognized as technology innovators and pioneers, committed to delivering extraordinary connections to help our customers succeed. Our industry-leading net promoter score (NPS) reflects our dedication to excellence.

What is it like working with us?

We offer competitive salaries, incentive plans, flexible benefits, and local rewards. We value work-life balance, which our employees consider a significant advantage. Inclusion is central to our culture; we encourage authenticity and welcome diverse backgrounds and experiences, regardless of gender identity, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy, or place of birth.