Community Manager (Remote)

VaynerMedia LLC; Milano; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading creative and media agency seeks a passionate Community Manager to support a major client account. This dynamic role emphasizes TikTok engagement and cultural relevance, focusing on insights-driven work to connect with the Italian audience. If you have a love for social media and thrive in a fast-paced environment, come join a bold and innovative team!

Competenze

• Passion for social media, especially TikTok.
• Experience with global brands and local relevance.
• Proactive and hands-on in approach.

Mansioni

• Respond to customer comments and queries promptly.
• Monitor feedback and engagement using listening tools.
• Share enthusiasm and knowledge of social media platforms.

Conoscenze

Social Media Management

Community Engagement

Cultural Awareness

Strumenti

Sprinklr

Descrizione del lavoro

VaynerMedia is a global creative and media agency built for the now. Born in social, our work is now full service, focusing on big ideas that connect and create real change for our clients' businesses. We are independently owned, founded in 2009, with offices in London, New York, Los Angeles, Singapore, Sydney, and Mexico City. Our work has been recognized with awards at Cannes Lions, the Clios, D&AD, The Webbies, and we were named Ad Age's breakthrough agency of the year.

In London, we have huge ambitions. We've doubled in size over the past year, expanding our client list and the scope of our work. Our roots are in social media, which allows us to understand audiences, experiment, gain insights, and see how people engage with ideas.

We value both creativity and media equally, as both are crucial in developing effective communications. Our in-house teams handle production, editing, and motion, emphasizing the importance of execution. We believe brands can be built on digital platforms, and our model flips traditional advertising on its head, challenging industry norms with a culture of innovation.

Our client portfolio spans the UK, EMEA, and global markets. Our ideas thrive across organic and paid social media, as well as integrated campaigns including TVCs, radio, press, and OOH. We learn quickly from audience reactions and cultural cues to craft impactful campaigns.

Inspired by our founder's entrepreneurial spirit, we pride ourselves on being independent, bold, and adaptable. We have pioneered initiatives with platforms like Facebook, YouTube, TikTok, and Snapchat, serving as launch partners and early adopters.

Ultimately, we are people-centric. We prioritize skills over pedigree and are committed to transforming advertising through free thinkers with big ambitions.

The Role

We are seeking a passionate Community Manager with a love for social media, especially TikTok, to support one of our largest accounts. You must be active on TikTok and believe in its power to build brands and connect authentically with audiences. This is an always-on, dynamic role at the forefront of culture.

You will report to a senior Community Manager in our London office, working with a team of CMs across Europe, including Italy. Your focus will be on delivering insights-driven work, engaging with the Italian community, and establishing regional TikTok tone. Experience with global brands and local relevance is essential.

Responsibilities

• Respond to customer comments and queries promptly and professionally.
• Monitor feedback and engagement using listening tools to gauge brand perception.
• Provide updates on key wins, conversations, and sentiment to inform reactive briefs and content.
• Publish content across markets via Sprinklr, ensuring accurate tagging for reporting.
• Stay updated on platform innovations and educate the team.
• Share your enthusiasm and knowledge of social media platforms with the team.
• Be proactive and hands-on in your approach.
• Collaborate with Creative, Production, Analytics, Media, and Strategy teams.
• Own your work and take initiative.
• Identify and bring insights on cultural trends, moments, and pop culture to your work.
• Work iteratively in a non-hierarchical environment.
• Create engaging, platform-native copy that reflects the brand's tone of voice.
• Work closely with strategy and analytics to produce detailed weekly and monthly reports.