Community Manager Associate / Client Consulting

Amity; Milano; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A growing tech company in Milan is seeking a Community Manager Associate to support clients in leveraging social features and drive business impact. The ideal candidate has 2+ years of experience in community building and consulting, with strong project management skills. This position offers a flexible work setup, competitive salary, and opportunities for growth.

Servizi

Flexible work setup

Competitive salary with bonuses

Pre-IPO stock options

Opportunity to support charities

Competenze

• 2+ years experience in community building, consulting, growth, product, or strategy roles.
• Strong understanding of app user behavior, social networks, and digital platforms.
• Excellent project management and resource allocation skills.

Mansioni

• Maintain regular contact with key clients.
• Support clients in leveraging social features to achieve their business objectives.
• Organize community initiatives such as webinars, events, and newsletters.

Conoscenze

Community building

Project management

Customer-centric mindset

Communication skills

Data-driven approach

Descrizione del lavoro

Position Title

Community Manager Associate / Client Consulting

Location

Milan, Italy

Join Amity!

At Amity, we believe that communities will save the world, and we are on a mission to empower everyone to build their own. We offer a suite of pre-built social features that companies can add to their apps or websites to easily launch their own social networks.

Hundreds of companies worldwide use our technology to reduce reliance on third-party social media and operate their own positive, curated digital communities.

Since launching Amity Social Cloud in 2020, we have grown from 15 to over 250 employees across four offices—Bangkok, London, Milan, and Sao Paulo—and from 0 to more than 100 global clients, including Harley-Davidson, Pernod Ricard, Noom, Betano, and others. We have raised over $20M backed by leading venture capitals.

We are seeking an ambitious, passionate, and results-driven business leader willing to take on an exciting new challenge.

• Enable Amity's clients to maximize ROI from using Amity Social Cloud (ASC), helping Amity grow in size and revenue!

Reporting to our Community Manager, you will advise clients on how to successfully use social features to drive business impact, launch, engage, and monetize their in-app communities.

• Your impact and responsibilities
• Maintain regular contact with key clients
• Support clients in leveraging social features to achieve their business objectives, focusing on launching, engaging, and monetizing their communities
• Help clients utilize ASC to its fullest potential
• Increase engagement, reduce churn, and boost customer loyalty
• Provide guidance and support in creating content and educational assets
• Contribute to community-led growth initiatives
• Support marketing efforts with educational initiatives
• Maintain an internal knowledge database including customer notes, best practices, data points, and product insights
• Partner closely with sales, product, technical support, and demand generation teams to align client enablement and growth goals
• Drive referral marketing activities with clients
• Organize community initiatives such as webinars, events, and newsletters
• Monitor, analyze, and optimize community activities with a focus on ROI
• Represent Amity and build relationships with industry stakeholders, positioning yourself as a thought leader over time

Your ideal profile:

• 2+ years experience in community building, consulting, growth, product, or strategy roles in a startup or scale-up environment
• Strong understanding of app user behavior, social networks, and digital platforms
• Excellent project management, operations, and resource allocation skills
• Customer-centric mindset with the ability to drive engagement and satisfaction
• Ability to establish relationships with internal and external stakeholders
• Data-driven approach to insights and growth strategies
• Strong communication skills, both written and oral
• Curious and quick to grasp new concepts, technologies, and processes
• Passion for technology and community building, with a desire to learn and evangelize Amity's products

What’s in it for you:

• International team with diverse nationalities (11 in our Milan office)
• Growing business in a fast-paced environment
• Flexible work setup: team gatherings once a month at the office; remote work the rest of the time
• Competitive salary with quarterly bonus and pre-IPO stock options
• Opportunity to support charities and give back through the Amity Foundation