Community Manager

Randstad Professional Italia; Milano; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Randstad Professional Italia is seeking a Community Manager for an advertising agency. You will manage social communities during the working week through publishing, moderation, engagement, and customer-care support, ensuring brand-consistent interaction across active channels.

Key duties include scheduling and publishing content, monitoring conversations Monday to Friday, responding in tone, escalating issues when needed, supporting live events, and maintaining records for reporting.

Competenze

• 2+ years of experience in community management, social customer care or social-media operations.
• Excellent written Italian, with strong attention to tone, accuracy and context; working English is required.
• Strong knowledge of major social platforms and moderation practices.

Mansioni

• Schedule and publish content across social channels per editorial calendar.
• Monitor comments, mentions and conversations Monday to Friday.
• Respond to users in line with tone, rules and FAQs.
• Support customer-care by routing requests and escalations.
• Identify sensitive topics and escalate reputational risks to Social Media Manager.
• Support live monitoring during events or activations.
• Maintain records of interactions, cases and themes for handovers and reporting.
• Flag content or publishing errors.
• Coordinate with Social Media Manager for coverage continuity.
• Provide input for Social Media Reports from day-to-day activity.

Conoscenze

Community management

Social customer care

Social media operations

Italian language

English language

Strumenti

Emplifi

Meta Business Suite

Descrizione del lavoro

For advertising agency, we're looking for a Community Manager.

The Community Manager manages social community during the working week through publishing, moderation, engagement, customer-care support and live monitoring, ensuring timely and brand-consistent interaction across active channels.

Key responsibilities

• Schedule and publish approved content across social channels in line with the editorial calendar and platform requirements.
• Monitor comments, mentions, direct interactions and emerging conversations from Monday to Friday.
• Respond to users in line with tone of voice, moderation rules, FAQs and customer-care procedures.
• Support customer-care activities by collecting the information needed, routing requests to the relevant teams and following established escalation paths.
• Identify sensitive topics, recurring issues, misinformation, complaints or potential reputational risks and promptly elevate them to the Social Media Manager.
• Support live monitoring and community management during events, launches or specific activations when planned.
• Maintain accurate records of interactions, open cases, escalations and recurring themes to support team handovers and reporting.
• Flag content or operational issues such as broken links, incorrect information or publishing errors.
• Coordinate closely with the Social Media Manager to ensure continuity of coverage and context.
• Provides input for Social Media Reports based on the day-to-day experience with the Community

Tools and platforms

• Emplifi and approved social publishing / moderation platforms
• Meta Business Suite and native social-channel tools

Experience and qualifications:

• 2+ years of experience in community management, social customer care or social-media operations.
• Excellent written Italian, with strong attention to tone, accuracy and context; working English is required.
• Strong knowledge of major social platforms and moderation practices.