Community Host

The Social Hub (B Corp™); Firenze; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A hybrid hospitality company in Florence is seeking a Community Host. The role involves providing exceptional guest experiences, managing self-check-in, and assisting with local recommendations. Ideal candidates will have a background in hospitality and be fluent in English and Italian. Join a team where creativity and individuality are valued, with opportunities for growth and company discounts across Europe.

Servizi

Opportunities for growth within the company

Discounts on properties across Europe

Dynamic, multi-national work environment

Social events and community engagement

Competenze

• Experience in hospitality, especially in a hotel environment.
• Fluent in English and Italian; additional languages are a plus.
• Ability to manage stress during peak periods.

Mansioni

• Welcome guests warmly upon arrival.
• Assist guests at self-check-in kiosks.
• Act as a concierge for local recommendations.
• Maintain cleanliness and order in public areas.
• Handle guest requests effectively.

Conoscenze

Customer service

Multitasking

Communication

Flexibility

Problem-solving

Descrizione del lavoro

Come reimagine hospitality with us as our new super host of our Florence location!

Your Mission Should You Choose To Accept It…

As our Community Host, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Florence-location will become a raving fan of TSH instantly!

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• You make sure everyone gets a warm welcome as soon as they walk in
• You’ll help our guests at our self-check-in kiosks (we have no reception desk)
• You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party
• Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift
• You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!)
  
  

Who You Are

• You have a flexible, hands-on, motivated and positive approach
• You’re an octopus that loves to get your dexterity skills into action
• You have a background in hospitality, preferably in a hotel environment
• You love responsibility and handle stressful peak periods like a pro
• Fluent in English and Italian – Know any other languages? The more the merrier!
• Hard working, responsible and a “let’s do this!” mentality
• You’re a European citizen or legally allowed to work in Italy
  
  

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
  
  

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.