Commis di Sala / cameriere di Sala

Park Hyatt Milan; Milano; In loco; EUR 20.000 - 28.000; Tempo pieno

Descrizione del lavoro

Park Hyatt Milan is seeking a Food & Beverage Service Staff to provide exceptional guest service in a luxury environment. Responsibilities include serving food and beverages, handling guest inquiries, and preparing the dining area. Ideal candidates have at least 1 year of experience and fluent English skills.

Servizi

12 free nights per year across Hyatt Hotels

Employee and Friends & Family rates

Dry cleaning of business clothes

Complimentary meals on duty

Continuous Learning & Development opportunities

Competenze

• Minimum 1 year of experience in a similar context.
• Fluent English required.

Mansioni

• Serving food and beverages to guests according to established standards.
• Handling guest complaints and inquiries courteously.
• Preparing the outlet for operation, including mise-en-place.

Conoscenze

Customer Service

Teamwork

Problem Solving

Descrizione del lavoro

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

Position: Food & Beverage Service Staff

At Park Hyatt, your role is to deliver the brand promise by providing exceptional, friendly, courteous, and professional guest service at all times.

Your responsibilities include:

1. Serving food and beverages to guests according to established standards and service sequences.
2. Handling guest and internal customer complaints and inquiries courteously and efficiently, ensuring problems are satisfactorily resolved.
3. Being familiar with all food and beverage items on the outlet menu.
4. Preparing the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
5. Taking food and beverage orders from guests, upselling where possible.
6. Ensuring all sales are properly recorded, following procedures for ordering, voiding, or correcting items.
7. Completing opening and closing duties as assigned.
8. Meeting special requests from guests for specific food and beverage preparation methods and ingredients whenever possible.
9. Working supportively and flexibly with other employees and departments, embodying the spirit of "We work through Teams".

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Complimentary meals on duty
• Continuous Learning & Development opportunities

Qualifications:

• Minimum 1 year of experience in a similar context
• Fluent English required