Commis de Rang - Room Service

Mandarin Oriental Hotel Group Limited; Pavia; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Join a prestigious luxury hotel as a Commis de Rang where you will provide exceptional in-room dining experiences. This role emphasizes guest satisfaction and requires excellent communication skills in both Italian and English. Embrace growth opportunities within a supportive environment at Mandarin Oriental, Milan.

Servizi

Learning & Development programs

MOstay program

Health & Colleague Wellness initiatives

Meals at Employee Restaurant

Complimentary dry cleaning for uniforms

Competenze

• Fluent in Italian and English.
• Committed to exceptional guest service.

Mansioni

• Deliver In Room Dining orders to guest rooms.
• Ensure a personalized in-room dining experience.
• Assist in stock management and maintain product knowledge.

Conoscenze

Communication

Self-motivation

Descrizione del lavoro

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel offers a fine-dining restaurant, Seta, and a bar-bistro, Mandarin Garden + Bistrot, serving contemporary cuisine and cocktails in chic surroundings. The Spa at Mandarin Oriental, Milan is the city’s most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings with an indoor swimming pool and six private treatment rooms. Additionally, the hotel has two versatile function rooms.

About the job

Based at Mandarin Oriental, Milan within the Room Service Department, the Commis de Rang is responsible for delighting and satisfying our guests. We are dedicated to making a difference every day and continually improving to ensure we are the best. The Commis de Rang reports to the Room Service Manager.

Responsibilities of the Commis de Rang include :

• Following the entering guest room rules and policies.
• Setting up trolleys as per standards and delivering In Room Dining orders to guest rooms and service apartments.
• Explaining ordered dishes to guests and presenting them attractively.
• Ensuring guests receive a personalized in-room dining experience, performed in a timely and complete manner.
• Performing billing tasks according to hotel standards and cashiering policies.
• Ensuring all dishes are presented in compliance with hotel standards and food & beverage specifications.
• Distributing guest amenities as required.
• Conserving outlet equipment and utensils through proper handling and carrying out side duties as assigned.
• Assisting in stock management, including linen, beverages, dried goods, and others, and arranging them accordingly.
• Maintaining up-to-date product knowledge.
• Listening to guests and observing body language to understand needs and expectations, aiming to delight and satisfy each guest.

Candidate requirements :

• Self-motivated with excellent communication skills, fluent in Italian and English.
• Committed to offering professional and impeccable service to ensure an exceptional guest experience at Mandarin Oriental.

Our commitments to you include :

• Learning & Development programs tailored to your career growth.
• MOstay program offering complimentary nights and attractive rates for you and your loved ones worldwide.
• Health & Colleague Wellness initiatives supporting work-life balance and wellbeing.
• Competitive salary, wages, and comprehensive benefits.
• Meals at our Employee Restaurant.
• Complimentary dry cleaning for uniforms.

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