Commis de Rang / Cameriere di sala

Arsenale Group; Roma; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

Un groupe hôtelier de luxe à Rome recherche un Commis de Rang pour rejoindre son équipe Food & Beverage. Le candidat idéal aura un diplôme en hôtellerie, au moins 2 ans d'expérience, et une attitude centrée sur le client. Ce rôle implique un service de qualité et le respect des normes HACCP, tout en offrant une expérience exceptionnelle aux clients.

Competenze

• Minimum de 2 ans d'expérience dans un restaurant ou un hôtel de haut niveau.
• Proficience en italien et anglais.
• Droit légal de travailler en Italie.

Mansioni

• Assurer un service de qualité exceptionnelle aux clients.
• Collaborer avec le Chef de Rang pour garantir la qualité des livraisons de nourriture.
• Être attentif aux besoins des clients et répondre rapidement à leurs demandes.

Conoscenze

Attitude centrée sur le client

Attention aux détails

Compétences en travail d'équipe

Proactivité

Résolution de problèmes

Flexibilité

Formazione

Diplôme d'école hôtelière avec bonnes notes

Descrizione del lavoro

ABOUT ORIENT EXPRESS

Artisan of Travel since 1883, Orient Express is a legendary brand, steeped in history and loved by past, present, and future generations. Representing the pinnacle of ultra-luxury hospitality within the Accor Group, this brand is currently experiencing exciting phases of rebirth and expansion.

Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the ‘Made in Italy’ way; Orient Express Silenseas – the world’s largest sailing ship; and upcoming hotels in Rome and Venice. Focused on shaping the future of luxury hospitality, Orient Express emphasizes employee journey and growth.

ABOUT ARSENALE

Arsenale is a multi-brand group capable of providing comprehensive services to the largest and most renowned luxury global market operators seeking to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims to create the leading luxury hospitality group in Italy. The group has launched an impressive investment plan to boost tourism and promote Made-in-Italy through the redevelopment and enhancement of iconic hotels and hospitality solutions in Italy’s most beautiful locations.

ABOUT ORIENT EXPRESS LA MINERVA, ROME

Considered the beloved capital of the Orient Express legend, Rome will host the first Orient Express Hotel “La Minerva” in 2025. In partnership with Italian luxury hotel group Arsenale S.p.A, Orient Express has entrusted the interior architecture and artistic direction of the hotel to Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a majestic façade, Roman columns, sculptures by Rinaldo Rinaldi, and the goddess Minerva. By the end of 2024, a new décor inspired by the Roman domus and the riches of the “Eternal City” will be unveiled, blending contemporary elegance with historical grandeur. The hotel aims to offer an exceptional guest experience with unparalleled elegance, world-class amenities, and impeccable service.

Position: Commis de Rang

As a crucial member of the Food & Beverage team, the Commis de Rang is dedicated to providing exceptional quality and service to our guests. The role involves assisting the F&B team (F&B Director, Assistant F&B Director, Restaurant Managers, Chef de Rang) to deliver outstanding breakfast, lunch, and dinner experiences in compliance with HACCP standards and hotel excellence standards, ensuring a warm welcome and guest-centric service.

Key Responsibilities

1. Ensure timely, accurate, and high-quality clearing, cleaning, and setting up of tables, chairs, linens, china, glassware, and silverware, prepared unobtrusively for guest service.
2. Check and refill condiment containers according to HACCP and hotel standards and regulations.
3. Support or deliver small items such as soups or beverages when needed or requested.
4. Ensure efficient clearing, cleaning, and setting of buffets.
5. Provide best-in-class service by welcoming guests, offering water, beverages, bread and butter, and responding to their requests following hotel standards.
6. Be attentive to guest needs and fulfill requests promptly.
7. Collaborate effectively with the Chef de Rang to ensure food deliveries from the kitchen meet all standards of excellence.

Qualifications

• Hotel School diploma with high grades.
• Minimum of 2 years’ experience in a high-level restaurant or hotel in a similar role.
• Flexibility and willingness to cooperate across restaurant lines as needed.
• Guest-centric attitude, high attention to detail, problem-solving skills, punctuality, and proactivity.
• Strong team working skills, flexibility to work various shifts, including weekends and holidays.
• Proficiency in Italian and English.
• Maintaining top-level grooming and adherence to HACCP, hygiene standards, procedures, and codes of conduct.
• Ability to work efficiently under pressure.
• Legal right to work in Italy.