COMMERCIAL & TECHNICAL PROJECT EXPERT

TN Italy; Treviso; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Commercial & Technical Project Expert to join their Customer Care global team. This exciting role involves managing OEM partners and ensuring high levels of customer satisfaction through technical support and service agreement oversight. You will collaborate closely with Sales, Engineering, and Operations to enhance service delivery and develop training for both OEM partners and internal teams. With a hybrid work environment and opportunities for professional growth, this position is perfect for someone who thrives in a dynamic setting and is eager to make a significant impact.

Servizi

Flexible schedule with one day off per month

Company restaurant

Technical and soft skills training

Job rotation opportunities

Competenze

• Bachelor's degree or relevant work experience in a related field.
• Fluent in English with excellent communication skills.

Mansioni

• Manage OEM service support and ensure customer satisfaction.
• Provide technical support and troubleshoot issues for OEM partners.

Conoscenze

Problem-solving

Technical troubleshooting

Communication

Organizational skills

Customer-focused

Formazione

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Strumenti

CRM software

Productivity tools

Descrizione del lavoro

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Job Reference:

06bf06b20e88

Job Views:

1

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Job Responsibilities

As a Commercial & Technical Project Expert, you will be part of the Customer Care global team managing OEM partners for De'Longhi Group. The role involves managing OEM service support, ensuring customer satisfaction, providing technical support, handling inquiries, and overseeing service agreements with OEM partners.

Main Responsibilities:
- Serve as the primary contact for OEM service matters, maintaining relationships with OEM partners and customers, especially Nespresso and Dolcegusto.
- Coordinate and manage service agreements, ensuring compliance with contracts, deadlines, and quality standards.
- Provide technical support, troubleshoot issues, and offer solutions.
- Collaborate with Sales, Engineering, and Operations to meet customer needs and improve services.
- Review service performance metrics, analyze data, and identify improvements.
- Develop and deliver training to OEM partners and internal teams.
- Maintain service documentation like manuals and troubleshooting guides.

Job Profile

Qualifications:
- Bachelor's degree in Engineering, Business Administration, or related field, or relevant work experience.
Skills:
- Strong problem-solving and technical troubleshooting skills.
- Excellent communication and interpersonal skills.
- Organized, detail-oriented, able to manage multiple projects.
- Proficient in relevant software, CRM, and productivity tools.
- Customer-focused, proactive, willing to travel occasionally.
- Fluent in English.

Benefits:
- Hybrid work environment.
- Flexible schedule with one day off per month.
- Company restaurant.
- Technical and soft skills training.
- Job rotation opportunities.