Commercial Operations Coordinator

Barco; Saronno; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Saronno seeks a Commercial Operations Coordinator to manage customer orders and ensure a smooth fulfilment process. This role requires strong communication skills, experience in sales or customer service, and proficiency in ERP systems like SAP. The ideal candidate is bilingual in Italian and English. Join a dynamic team that values diversity and innovation.

Competenze

• Bachelor’s degree or equivalent through experience.
• Experience in a sales or customer service role preferred.
• Ability to communicate effectively with customers and internal stakeholders.
• Independent worker with maturity and commercial awareness.
• Familiarity with ERP systems is advantageous.
• Team player who can manage shifting priorities.

Mansioni

• Manage the order acquisition and fulfilment process.
• Follow up on shipment and delivery of goods.
• Ensure accurate and timely invoicing.
• Maintain communication and follow-up on required documents.

Conoscenze

Sales and customer service experience

Effective communication

Teamwork

Proficiency in ERP systems

Bilingual (Italian and English)

Formazione

Bachelor’s degree or equivalent experience

Strumenti

SAP

Descrizione del lavoro

Commercial Operations Coordinator (m / v / x) – Saronno or Kortrijk

As Commercial Operations Coordinator you are a part of the EMEA customer operations team which manages the order to cash activities, in close collaboration with other Barco teams. You are the point of contact for specific customers and markets with regards to order fulfilment. You receive customer orders and ensure a smooth registering, processing, planning, shipment and invoicing, while keeping the customer and sales manager adequately informed.

Your Responsibilities

You represent the customer in the Barco internal organization and translate their requirements into concrete deliverables (e.g. timing, material needs, shipping requirements...).

You are responsible for

• the order acquisition and fulfilment process, and related administration
• follow‑up on shipment & delivery of goods
• correct and timely invoicing.
• communicating, organizing and proper follow up of contractual required documentslike COO, L / C’s, Bank guarantees,…

In your role, you will be the main liaison between our external sales team & the different internal departments who are supporting order fulfilment from their areas of expertise.

Additional Responsibilities

• Together with the credit control department, you follow‑up on account receivables and you initiate the necessary actions to solve payment issues.
• You inform colleagues in case additional services are sold.

You are in close contact with following departments in order to fulfil or solve customer requests : Service (when additional services are ordered)

Warehousing

Traffic

Sales Planning

Project team (in case of large installations)

Product management

Your profile

• You have a bachelor’s degree or equivalent through experience.
• You ideally have experience in a sales or customer service role, interacting with many internal departments in an international organization.
• You work independently and have the necessary maturity, skills and commercial feeling to communicate with costumers and other (internal) stakeholders.
• You are pc literate and ideally have worked with an ERP system before (such as SAP).
• You are bilingual (Italian and English). Knowledge of Dutch is a plus.
• You like working in a team and feel comfortable juggling different priorities and sometimes changing workload.
• You demonstrate a supportive attitude to the sales team, to assist in the acquisition and maintenance of new and existing customers.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.