Commercial Operations & Client Services Analyst - protected category under Law 68/99

Generali Employee Benefits - GEB; Assago; On-site; EUR 28,000 - 31,000; Full time

Job summary

Generali Employee Benefits (GEB) in Assago, Italy, seeks a Commercial Operations & Client Services Analyst to support renewals, manage quotations, and coordinate data across teams.

You will analyze commercial data, drive pipeline growth, and ensure timely, accurate data collection with Salesforce and Excel, contributing to client-focused solutions in a global benefits environment.

Qualifications

• Familiar with Excel and data management/reporting tools (Salesforce, BI software).
• Ability to develop and maintain effective business relationships with network partners, clients and intermediaries.
• Strong analytical mindset and ability to manage processes within SLAs.
• Proactive approach to continuous process improvement, with focus on automation and efficiency.
• Fluent in English; other languages are a plus.

Responsibilities

• Conduct quantitative and qualitative commercial data analysis for renewals and daily operations.
• Assist the Service Team in managing new business quotations, including Salesforce activities.
• Support renewal deadlines according to client requirements and network partner responsiveness.
• Ensure renewal quotes are up-to-date in Salesforce and share renewal templates.
• Collaborate with the Service Team and Network Partners to ensure accurate data collection.
• Deliver renewal templates to Clients/Intermediaries and confirm final renewal conditions with local insurer.

Skills

Excel

Salesforce

BI tools

Data management

Analytical mindset

Multitasking

English

Tools

Salesforce

Job description

Established in Trieste (Italy) in 1831, Assicurazioni Generali SpA is a business with a history. The Generali Group is one of Europe’s biggest multiline insurers by market capitalization, and it ranks in the top five insurers in the world by global premium income.

Generali Employee Benefits (GEB) is the business line of Generali Group leader in global employee benefits solutions, designed for local and expat employees, consisting of: physical protection (health, accident and disability), emotional support (e.g. prevention of mental health issues), and financial protection (life and retirement).

GEB is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, and operational excellence, we are built on an ecosystem of partnerships to support clients on their Environmental, Social & Governance journey. Our presence is truly global (127 countries) and reliable thanks to our 136 trusted local Network Partners, who enable the provision of focused expertise and support to 298 Lifecycle Pooling coordinated multinational programmes, 324 other global solutions and 62 Captive programmes, with a premium volume of €1.643 billion (YE 2024 figures).

** We are seeking a Commercial Operations & Client Services Analyst who is registered as a protected category candidate under Italian Law 68/99.

Application must be submitted in English **

The Commercial Operations & Client Services Analyst role will collaborate with the Commercial Team to support daily operations, ensuring seamless renewals and pipeline growth by analyzing commercial data, coordinating quotations, and collaborating across teams to optimize processes and deliver client-focused solutions.

Main Accountabilities:

• Conducting quantitative and qualitative commercial data analysis and checks supporting renewals management, daily operations and strategic decisions
• Assist the Service Team in managing new business quotations, including Salesforce activities, to drive pipeline growth and improve efficiency
• Support the execution and delivery of renewals deadlines according to client requirements and based on the responsiveness of Network Partners
• Ensure renewal quotes are up-to-date (in SalesForce) and share the renewal templates with network partners
• Support the Service Team and Network Partners to ensure accurate and timely data collection
• Collaborate with the Commercial Team to deliver the renewal templates to Clients/Intermediaries, closing the loop at local level (i.e., confirm to the local insurer the final renewals conditions)
• Interact with Operations Team to envisage/design improvements related to Commercial processes
• Transversal implementation, coordination of any change in Network Management impacting the business activity

The above list is not limitative and may be amended/adapted at any time by the Employer, at its own discretion, in accordance with the business needs.

Skills & Competences

• Ability to work on and switch from several tasks / clients / projects at the same time / in the same day;
• Familiarity with Excel and data management/reporting tools (SalesForce, Business Intelligence software, etc.);
• Ability to develop and maintain effective business relationships with a number of correspondent within the network, the clients’ and the intermediaries’ organizations;
• Strong analytical mindset and ability to manage processes within strict Service Level Agreements (SLAs);
• Problem-solving mindset in order to handle unexpected issues during renewals or data collection.
• Willingness to work with tight deadlines in a multicultural environment;
• Excellent communication and interpersonal skills, capable of liaising effectively with both operational teams and IT to drive improvements and automation;
• Proactive approach to continuous process improvement, with a clear focus on automation and operational efficiency;
• Fluent in English, other language would be considered an asset
• Mandatory Registration with the targeted employment placement register under Italian Law 68/99

Desirable Qualifications & Background

• 0-1 years of experience in a similar role would be an asset (such as in insurance/reinsurance and data management fields);
• Knowledge of employee benefits and experience in insurance or reinsurance operations is advantageous (familiarity with international insurance programs is a plus).
• Previous experience in an international environment is an asset

The recruitment and selection process will be conducted in full compliance with the principles of equal opportunity, inclusion, and non-discrimination. This position is open to all candidates regardless of gender and welcomes applications from individuals belonging to protected categories under Italian Law 68/99.

This is a permanent position, based in Assago (Italy), covered by the CCNL ANIA and is at the Area C, Impiegato III level.

Annual gross base salary offered for this position ranges from EUR 28.000,00 to EUR 31.000,00 (final package will be confirmed individually to the final selected candidate, in line with the profile and the adequation with the position requirements).

Redion Employee Benefits’ commitment for recruiting:

Redion Employee Benefits is committed to promote equal opportunities in employment. Candidates will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

At Generali and Redion, we believe that it is our differences that make the difference. At the heart of everything we do, we value the fact that we are all human beings, unique in our own ways, bringing different cultures, lifestyles, mindsets, and preferences. Our commitment is to leverage this Diversity to create long-term value, to be innovative, sustainable, to make the difference for our people, our clients, our partners as well as our communities. We strive to promote a culture where D&I is embedded in how we work and do business every day. All of us around the world are taking actions every day to create an inclusive and accessible workplace, where every person feels empowered to take ownership, to challenge biases and lead the transformation with a human touch.

Redion Employee Benefits endeavours to contact candidates within 21 days of application. However, if you do not hear back after 3 weeks then please assume on this occasion, unfortunately, you have not been successful.

Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed max. 3 months after this recruitment campaign closing.

You can consult our candidate’s Privacy notice here: https://www.geb.com/privacy-notice-job-applicants