Commercial Manager – Milan

DELIVEROO; Pavia; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading food delivery service is seeking a City Manager in Pavia, Italy. You will foster relationships with restaurant partners, drive growth, and manage local team strategies. The ideal candidate has 4+ years in account management and excels in data-driven decision-making. This role offers flexible working, competitive pay, and comprehensive benefits, ensuring a great work-life balance.

Servizi

Free Deliveroo Plus subscription

Flexible working hours and locations

Parental leave

Learning and development platforms

Additional benefits like gym memberships

Competenze

• At least 4 years of experience in Trade Marketing or account/relationship management.
• Results and target-oriented mindset.
• Understanding and managing P&L.
• Strong relationship-building and communication skills.

Mansioni

• Be the local expert for your city, understanding the restaurant industry.
• Manage top restaurant partners and optimize their performance.
• Own the city’s P&L, understanding key KPIs.
• Develop and implement city signing strategies for success.

Conoscenze

Relationship building

Data-driven decision making

Negotiation skills

Communication skills

Descrizione del lavoro

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The Team

Italy is a key focus territory for Deliveroo, leading in strategic, commercial, and operational innovation. Our teams include commercial, operations, and marketing, working closely with global functions like product, technology, and consumer to deliver results.

Regional teams in Italy present significant growth opportunities. We are building a team of commercially savvy, entrepreneurial, and ambitious individuals to realize our potential.

The Role

Reporting to the Regional Manager, the City Manager is a unique opportunity to join the Italian Commercial team. You will build relationships with restaurant partners, enhance our customer proposition, and identify growth opportunities.

This role suits someone who enjoys relationship building and data-driven insights for growth.

What You'll Do

• Be the local expert for your city(s), understanding the restaurant industry and representing Deliveroo locally.
• Use data insights to improve our customer offering neighborhood by neighborhood.
• Manage top restaurant partners, leading negotiations and optimizing their performance on Deliveroo.
• Coordinate with the local account management team to promote local hero brands.
• Develop and implement city signing strategies for success.
• Own the city’s P&L, understanding key KPIs and influencing them.
• Map out local sales strategies, identifying gaps and focus areas.
• Enhance the local customer experience through better selection and restaurant operations, collaborating with regional and operational teams.
• Maximize marketing opportunities by encouraging restaurant participation.

Requirements

• At least 4 years of experience in Trade Marketing or account / relationship management.
• Results and target-oriented mindset.
• Understanding and managing P&L.
• Business acumen and data-driven approach.
• Field-based work (2-3 days / week) combined with office / home working.
• Strong relationship-building and communication skills via face-to-face, phone, or email.

Why Deliveroo

Our mission is to transform shopping and dining by connecting consumers, restaurants, shops, and riders—making access to food and products more convenient and enjoyable. We are a technology-driven company in a rapidly expanding industry, valuing autonomy, ownership, and innovation.

We prioritize our people’s welfare, offering benefits like healthcare, parental leave, pensions, and generous leave allowances, varying by country. Please ask your recruiter for specifics.

Diversity

We believe a diverse workplace reflects the world we live in and are committed to equity and inclusion. We welcome applications from all backgrounds and will provide adjustments for candidates who need them to ensure fair participation in the hiring process.

We offer a competitive and comprehensive compensation and benefits package, including :

• Free Deliveroo Plus subscription and access to food experiences.
• Flexible working hours and locations.
• Parental leave, work-from-home setup, and wellbeing programs.
• Learning and development platforms and Employee Resource Groups.
• Competitive pay, variable bonuses, and equity options for senior roles.
• Additional benefits like gym memberships, private medical care, and volunteer days.

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