Commercial Back Office Specialist

Max Mara Fashion Group; Reggio Emilia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Il Max Mara Fashion Group cerca un Commercial Back Office Specialist per supervisionare le attività operative legate alle relazioni con i clienti. Il candidato gestirà la documentazione, le spedizioni e interagirà con vari dipartimenti interni, assicurando anche la correttezza delle procedure amministrative. Questa posizione offre l'opportunità di sviluppare relazioni commerciali e contribuire all'innovazione.

Competenze

• Gestione delle attività operative legate ai clienti.
• Supervisione delle procedure amministrative e contabili.
• Gestione delle campagne di vendita e del portafoglio clienti.

Mansioni

• Supervisione delle attività operative riguardanti il servizio clienti e le spedizioni.
• Interfacciarsi con il marketing e altri reparti interni.
• Mantenere relazioni commerciali e finalizzare contratti.

Conoscenze

Gestione clienti

Procedimenti amministrativi

Analisi dei dati

Innovazione e efficienza

Descrizione del lavoro

Max Mara Fashion Group is recognized worldwide as a pioneer of modern prêt-à-porter.

Founded in 1951 as Italy's first ready-to-wear company, it aims to offer high-end women's clothing produced with excellent industrial processes.

Passion, commitment, and tradition have created a unique fashion style:

• 9 brands
• Over 60 collections per season
• More than 14 million items sold annually
• Presence in 105 countries
• Over 2,500 monobrand stores
• More than 10,000 multibrand stores
• Speaks 27 languages
• Over 5,500 employees worldwide

Our organizational structure includes 44 departments, such as Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, and others.

In 2013, the Digital Division was established to integrate digital assets, e-commerce solutions, and digital marketing services.

Working in our Group means passion, embracing new challenges, learning from each other, sharing a vision, and teamwork. Discover your potential with us—this can become reality!

#YouAreWelcome #JoinUS

Job Description

The Commercial Back Office Specialist is responsible for supervising operational activities related to customer relationships within their assigned area. Key responsibilities include:

1. Ensuring accurate and complete management of information, documentation, and shipments to/from customers.
2. Interfacing with internal departments and external contacts involved in product management.

Qualifications

1. Guarantees the execution of operational activities related to customer management, such as shipments, customer service, and returns.
2. Supervises administrative and accounting procedures related to customer transactions, including order processing and payments.
3. Collects and manages data related to sales campaigns.
4. Maintains up-to-date knowledge of techniques and regulations relevant to the markets managed.
5. Manages the customer portfolio, developing and strengthening commercial partnerships in assigned geographical areas.
6. Responsible for finalizing contracts (franchising, selective distribution, T&C, etc.) in collaboration with legal and general counsel.
7. Promotes role development through proactive, team, and digital activities aimed at innovation and efficiency improvements.