Commercial Advisor

TN Italy; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Ein innovatives Unternehmen sucht einen leidenschaftlichen Commercial Advisor, der Teil eines dynamischen Customer Engagement-Teams wird. In dieser Rolle werden Sie direkt mit Kunden und externen Partnern zusammenarbeiten, um außergewöhnlichen Kundenservice zu bieten und die Zufriedenheit zu steigern. Sie werden in einem hybriden Arbeitsmodell tätig sein, das persönliche Zusammenarbeit und individuelle Arbeitszeiten kombiniert. Wenn Sie eine Leidenschaft für die Elektromobilität haben und in einem leistungsstarken Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Competenze

• Erfahrung in der Kundenbetreuung, vorzugsweise in der Automobilbranche.
• Ausgezeichnete zwischenmenschliche Fähigkeiten zur Vertrauensbildung.

Mansioni

• Verwalten von Kundeninteraktionen über verschiedene Kanäle (Telefon, Chat, E-Mail).
• Unterstützen von Kunden und Koordinieren von RSA-Fällen.

Conoscenze

Kundenorientierung

Problemlösungsfähigkeiten

Interpersonelle Fähigkeiten

Flexibilität

Proaktivität

Formazione

Erfahrung im Kundenservice

Kenntnisse der Automobilbranche

Strumenti

Office 365

Kommunikationsplattformen

Descrizione del lavoro

Join a global team dedicated to improving the societies we live in through sustainable, electric mobility.

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The Opportunity

We're currently looking for a passionate Commercial Advisor to join our Customer Engagement team. This role is designed for someone who thrives on providing exceptional customer service, enjoys problem-solving, and shares our mission of sustainability and innovation. If you have a genuine passion for the electric revolution, a deep interest in the automotive world, and want to be part of a high-performing team that strives for excellence, we want to hear from you.

In this role, you will work directly with our customers and external partners, ensuring they receive comprehensive assistance via their preferred communication channel. Your ability to build trust, foster strong relationships, and adapt in a fast-paced environment will be key to helping us achieve high customer satisfaction and contribute to the growth of Polestar. This position is based in Milan, Italy, with a hybrid working model combining in-person collaboration and individual focus time.

The Responsibilities

As a Commercial Advisor, you will drive customer satisfaction and contribute to the success of the Customer Engagement team. Your key responsibilities include:

1. Manage inbound and outbound leads and customer interactions across various channels (phone, chat, email).
2. Support and assist customers while coordinating RSA cases through Polestar channels and our support network.
3. Occasionally visit the network of agents and support centers to ensure smooth operations.
4. Handle all customer-related activities promptly, in line with global KPIs, delivering exceptional experiences.

The Ideal Candidate

To succeed, you should be customer-oriented, possess problem-solving skills, and work well collaboratively. You should be passionate about customer satisfaction and the EV industry, with excellent interpersonal skills to build strong relationships and trust. Flexibility and proactivity are essential.

Additionally, you should have:

• Experience in customer care, preferably within the automotive industry.
• Proficiency in Office 365 and familiarity with various communication platforms.
• Experience with administrative management of customer service.

The Process

If this aligns with your ambitions, please apply. Our selection process is ongoing, and the job will remain open until filled. The Polestar journey is an electric one.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. For more information, check our Blog.

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