Cloud Solution Architect - Infra

TN Italy; Italia; Remoto; EUR 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

An innovative firm is seeking a motivated Azure Infrastructure Cloud Solution Architect to join its Global Customer Success organization. This pivotal role focuses on driving customer success through cloud migrations and technical guidance. You will engage with senior executives, manage stakeholder relationships, and design solutions that meet business needs. With a commitment to empowering customers, you'll play a key role in promoting Azure adoption and ensuring successful deployments. This position offers the flexibility of working from home, allowing you to thrive in a collaborative environment dedicated to excellence and innovation.

Competenze

• Deep expertise in cloud infrastructure solutions with broad technical experience.
• Experience in consultative, migration, and deployment projects.
• Proven ability to build relationships with senior IT executives.

Mansioni

• Design architectures and solutions based on customer IT and business priorities.
• Create migration and modernization roadmaps ensuring successful deployments.
• Promote Azure platform adoption among customers and partners.

Conoscenze

Cloud Infrastructure Solutions

Windows and Linux IaaS

Security Management

Networking

Containers

Migration and Modernization

Stakeholder Management

Technical Relationship Building

Communication Skills

Formazione

Bachelor's Degree in Computer Science or related field

Certifications in Cloud Technologies

Descrizione del lavoro

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With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft is investing in the creation of a Customer Success dedicated team that will play a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud solutions and Services.

The Customer Success team will drive change management and adoption activities with key business decision makers and IT decision makers, helping reduce implementation risk, driving usage of existing solutions, and identifying opportunities to accelerate the path for customers to realize business value from their investments.

We are looking for a highly motivated Azure Infrastructure Cloud Solution Architect (CSA) in our Global Customer Success organization. This customer-facing role encompasses responsibilities mainly focusing on migrations to the Azure Platform. You will own the Azure infrastructure technical customer engagements, providing expertise including architectural design sessions, specific implementation projects, and pilots. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management, and Developers to drive core Infrastructure solutions and Datacenter migrations. You will implement technical strategies for customer success, drive upskilling initiatives, guide field teams in technical execution, and contribute to IP creation. Your role extends to fostering collaboration across groups for developing customer-ready content. You will act as a linchpin between field teams and the Global Customer Success organization, collaborating closely with the Product group to incorporate the latest advancements, and driving high-priority customer initiatives in collaboration with customers and the Microsoft field. This is a customer-facing role responsible for providing end-to-end technical guidance and expertise. If you are passionate about driving excellence in strategy and execution, join us in shaping the future of our Customer Experience in Azure.

This role offers flexibility to work up to 100% from home.

Microsoft’s mission is to empower every person and organization on the planet to achieve more. As employees, we embrace a growth mindset, innovate to empower others, and collaborate to achieve shared goals. We uphold values of respect, integrity, and accountability to foster an inclusive culture where everyone can thrive at work and beyond.

Qualifications

• Deep expertise in cloud infrastructure solutions (e.g., Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers, Infra as code, AVD, AVS), with broad technical experience and the ability to learn and adapt to new technologies and cloud trends.
• Experience with large-scale infrastructure deployments and migrations in enterprise environments.
• Experience in consultative, migration, modernization, and deployment projects, managing stakeholder relationships to achieve consensus.
• Experience supporting cloud solutions and large migrations for complex enterprise accounts.
• Proven ability to build deep technical relationships with senior IT executives and grow data services in strategic accounts.
• Strong decision-making, conflict resolution, and follow-through skills, with excellent verbal and written communication.
• Comfortable presenting to both large and small audiences, including senior executives, IT management, and developers.

Responsibilities

• Understand customer infrastructure, IT, and business priorities to design architectures and solutions (Microsoft and third-party).
• Create migration and modernization roadmaps, architect solutions to meet business and IT needs, ensuring successful deployments and infusing key infrastructure technologies.
• Develop relationships with key IT decision-makers to promote long-term cloud adoption and advocacy.
• Maintain and update technical skills, stay informed on market trends, and share insights within the community.
• Act as a voice of the customer to share insights and collaborate with engineering teams to resolve blockers.
• Promote Azure platform adoption among customers, partners, and external communities.
• Assess customer knowledge of Azure and cloud readiness, supporting structured learning plans through partners.