Cloud Priority Support Engineer - Italian

Acronis; Italia; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading cyber protection firm is seeking a Cloud Priority Support Engineer to provide remote technical support for their products. This role involves troubleshooting complex issues and collaborating with internal teams. Ideal candidates should speak both English and Italian fluently and have experience in networking and business applications. Strong communication skills are essential for success in this dynamic environment.

Competenze

• Fluent English and Italian.
• 2+ years of experience in an applicable industry is preferred.
• Linux experience is a plus.

Mansioni

• Resolve various technical incidents for customers.
• Build and maintain strong relationships with customers.
• Provide technical advice and mentor junior staff.
• Develop documentation regarding installation and support.

Conoscenze

Network troubleshooting experience

Windows Server experience

Business applications experience

Great communication skills

Ability to prioritize and multitask

Passion for troubleshooting

Strumenti

Wireshark

tcpdump

iperf

DHCP

DNS

L2TP/IPSEC/Open VPN

HTTP servers

MS Exchange

MS SQL

MySQL

Oracle DB

Citrix XenApp

NTP servers

Descrizione del lavoro

Join to apply for the Cloud Priority Support Engineer - Italian role at Acronis

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Support Priority Engineer who speaks Spanish to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.

As the Cloud Priority Support Engineer, you will provide remote technical support for Acronis products, ensuring customers’ environments operate smoothly and securely. You will partner with users to troubleshoot and resolve complex issues, guide them through diagnostics, and collaborate with internal teams to deliver timely, high-quality solutions.

This is an exciting opportunity for someone who enjoys collaborating with others to help them solve complex challenges, is a creative thinker, enjoys dynamic work, is a strong communicator, and thrives in a fast-paced environment.

What You’ll Do

• Resolve various technical incidents for the company’s customers involving software, networking, and hardware environments.
• Build and maintain strong relationships with customers and thrive in the ever-changing work environment.
• Stay abreast of the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). Maintain deep knowledge of company operations to support client requests effectively.
• Interact with various departments to analyze and resolve problems.
• Provide technical advice and mentor junior staff, reviewing technical results and analyses.
• Develop documentation regarding installation, upgrades, support, and compatibility issues.

What You Bring

• Fluent English and Italian (both verbal and written, Upper Intermediate minimum).
• Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency in deploying and configuring services such as DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers.
• Windows Server experience (analysis of Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer).
• Business applications experience (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers).
• Ability to detail technical issues in all their complexity when needed.
• Great communication skills and customer focus, ability to prioritize and multitask.
• Passion for troubleshooting and efficient solution creation.

Would Be Considered Plus If You Have

• 2+ years of work experience in an applicable industry and role.
• Linux experience.
• Awareness of Virtualization.

About Acronis

A Swiss company founded in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture focuses on making a positive impact on the lives of each employee and the communities we serve.

Acronis is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.