Clinical Application Specialist for Italy

Blue Ocean Robotics; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A robotics company in Milan seeks a Clinical Application Specialist to implement service robots in healthcare settings. Responsibilities include training end-users, supporting installations, and collaborating with sales teams. Candidates should have a relevant educational background and experience in hospital hygiene. This role requires strong communication skills and a customer-focused approach.

Servizi

Competitive base salary

Company paid holidays

Dedicated technical service team support

Competenze

• Experience in hospital hygiene, infection prevention, or microbiology.
• Proficiency in English communication.
• Willingness to learn new software and hardware solutions.

Mansioni

• Conduct end-user training on-site and aid in robot integration.
• Support Sales Reps with demonstrations and customer meetings.
• Analyze and present data to key stakeholders at hospitals.

Conoscenze

Healthcare knowledge

Analytical approach

Customer service mindset

Presentation skills

Training experience

Formazione

Bachelor / Diploma in healthcare-related domains

Descrizione del lavoro

Overview

The role

We are expanding our Clinical Application Specialist team in Europe and are looking for more colleagues. The purpose of this position is to leverage the healthcare knowledge and experience to successfully scope and implement Blue Ocean Robotics service robots. This role requires you to be customer-facing and engage with stakeholders, partners, Blue Ocean Robotics sales team and robot specialists. You will be conducting end-user training on-site and aiding end-users in identifying and succeeding with the best possible way to integrate a service robot into their workflows.

A typical robot implementation is a five steps approach: Site surveying, installation scoping, product installation, integration and installation follow-up. A Clinical Application Specialist will work in close collaboration with the respective regional sales team in order to provide support in presales, implementation and post-sales follow-up. Responsible for the customer's success including installation of the robots and ongoing relationship. Training of users and superusers, be the first point of contact in all support and service matters, integration of robots into cleaning and disinfection work flows, design and or redesign of work flows, validation of efficacy and business cases. Execute on up selling opportunities. Support Sales Reps. with demonstrations, trials, customer meetings, etc. Install and optimize the robot’s configuration and customer’s workflow to match the customer’s requirements and meet disinfection targets. Analyze, conclude on and present data and results to key stakeholders at hospitals in collaboration with Sales representatives. Deliver technical and use-related feedback from robot installations to our product development team.

Traveling is an important part of the job up to 50-80% of the working time - most travelling will be within driving distance. Overnight stays may be required from time to time depending on the size of the region. You are based in Northern Italy / Milan area.

Competencies

• Educational background at Bachelor / Diploma level in healthcare-related domains
• Healthcare or life science market experience within hospital hygiene, infection prevention and control, microbiology, or similar.
• Speaks, writes, and communicates to a high professional proficiency (or native) in English.
• Teaching and training experience is preferred.
• You have great presentation and communication skills to mixed audiences and can get your points across to both high-profile stakeholders and users.
• You will be working with our latest technologies and therefore you are willing to learn about new software and hardware solutions.
• Maintain a valid driver’s license and satisfactory driving record.
• You are proactive and have a customer service mindset in everything you do.
• Analytical approach and good at problem solving.
• Self motivating, structured and productive with a good overview.

What’s in it for You?

• You’ll join a growth company offering a competitive base salary.
• Company paid Holidays + Bank Holidays.
• Joining Blue Ocean Robotics’ warrant program.
• Pc, phone
• Support from a dedicated technical service team.
• A culture that values diversity, we have +25 nationalities in our company.
• Pride in working for a company that provides robots for humans.
• A long-term, advancing career path in customer service and robotics.

Who we are

We are fast-paced, entrepreneurial, dynamic, innovative and have a flexible and very international organization. We respect each other and our differences and we take pride in being diverse and international. We are proud to be serving humanity through our portfolio of robots.

Application deadline

As soon as possible