Clienteling Specialist, Italy & Spain

Polo Ralph Lauren; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Polo Ralph Lauren seeks a Regional Clienteling Specialist who will enhance the client experience by executing their clienteling strategy across assigned stores in Italy and Spain. This full-time role emphasizes strategic client engagement, performance optimization, and relationship building with high-net-worth clients. Ideal candidates possess strong project management and analytical skills, and a passion for luxury retail.

Competenze

• Strong understanding of clienteling and clienteling tools.
• Experience in implementing regional strategies at store level.
• Proficiency in data analysis and performance tracking.

Mansioni

• Partner closely with Regional Clienteling Manager to execute strategies.
• Drive implementation of EMEA clienteling standards across store teams.
• Monitor and report store performance against clienteling KPIs.

Conoscenze

Clienteling tools

Relationship building

Analytical mindset

Project management

Communication skills

Descrizione del lavoro

Ralph Lauren Corporation (NYSE : RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories : apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through : Talent, Education & Communication, Employee Groups and Celebration.

The Regional Clienteling Specialist plays a pivotal role in executing the EMEA clienteling strategy across assigned stores across Italy and Spain. This position serves as the essential connection between regional leadership and store teams, ensuring seamless implementation of clienteling initiatives that drive customer engagement and achieve strategic objectives throughout the region. This position offers the opportunity to significantly impact our regional clienteling strategy while developing and implementing best practices that elevate the client experience across multiple locations.

Strategic Implementation & Support

• Partner closely with Regional Clienteling Manager to execute and localize EMEA clienteling strategies across assigned stores
• Support the development and execution of Ralph Lauren Stores (RLS) Regional Strategy, focusing on foundational performance development, high-net-worth client acquisition, and omnichannel opportunities
• Ensure alignment of store-level activities with regional clienteling objectives and KPIs
• Serve as the critical bridge between EMEA Clienteling team and store teams to maintain consistency in strategy execution

Client Experience & Performance Maximization

• Drive implementation of EMEA clienteling standards and best practices across store teams
• Support in developing comprehensive UK training programs to deliver consistent clienteling excellence aligned with regional strategy
• Support in creating and implementing structured onboarding and training programs for new team members
• Identify performance optimization opportunities and implement strategies to maximize clienteling effectiveness
• Ensure quality execution of private client appointments following regional standards
• Foster adoption of regional clienteling initiatives through regular training and mentorship
• Monitor compliance with EMEA privacy guidelines and data management protocols

VIC Client Growth & Retention

• Support Regional Clienteling Manager in developing and executing EMEA VIC client strategies
• Guide store teams in implementing regional approaches to client portfolio development
• Drive consistent execution of regional VIC client acquisition and retention programs
• Support in developing specialized strategies for high-net-worth (HNW) client acquisition and relationship cultivation
• Monitor and support achievement of regional VIC growth targets
• Identify and capitalize on omnichannel opportunities to enhance client relationships

Events & Client Engagement

• Support planning and execution of regional client events and activations aligned with EMEA strategy
• Coordinate implementation of regional gifting programs and initiatives
• Ensure store-level execution of EMEA client engagement calendar
• Track and report event performance metrics to Regional Clienteling Manager
• Develop innovative approaches to client engagement that drive sales conversion and loyalty

Analytics & Performance Management

• Monitor and report store performance against regional clienteling KPIs
• Provide Regional Clienteling Manager with regular insights on strategy execution and impact
• Support regional training initiatives and ensure consistent delivery across stores
• Drive daily implementation of regional clienteling priorities through team briefings
• Analyze performance data to identify trends, opportunities, and areas for improvement
• Develop action plans to address performance gaps and capitalize on success patterns

Experience, Skills & Knowledge

• Strong understanding of Clienteling and clienteling tools
• Excellence in relationship building and communication
• Analytical mindset with meticulous attention to detail
• Proven track record in coaching and team development
• Experience in implementing regional strategies at store level
• Strong project management and execution skills
• Exceptional interpersonal and communication abilities
• Strategic thinking with tactical execution capabilities
• Ability to influence and drive change across multiple locations
• Strong presentation and training facilitation skills
• Proficiency in data analysis and performance tracking
• Passion for luxury retail and creating exceptional client experiences
• Ability to work collaboratively while demonstrating leadership

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Other

Retail Apparel and Fashion

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