Client Style Advisor, Serravalle (6 Month Ftc)

Stella McCartney; Serravalle Scrivia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join Stella McCartney as a Client Style Advisor in our Serravalle outlet, where you will deliver exceptional customer service and contribute to brand loyalty. This six-month fixed-term role requires strong sales techniques and effective communication in English and Italian while promoting an inclusive fashion environment.

Competenze

• Fluency in English and Italian; other languages are a plus.
• Previous sales experience in luxury retail preferred.
• Experience in face-to-face customer service roles.

Mansioni

• Provide exceptional customer service and meet sales targets.
• Handle customer complaints efficiently and maintain product knowledge.
• Open and close the store with relevant responsibilities.

Conoscenze

Communication Skills

Clienteling Skills

Sales Techniques

Ability to Adapt

Descrizione del lavoro

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Overview

You will act as an ambassador for brand in our Serravalle store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Please note this is a 6 month fixed term contract.

Your Mission:

• Provide excellent service through continued commitment to our service standards.
• To know and achieve your, and the store's daily, monthly and annual sales targets.
• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
• Responsible for opening/closing the store, with any relevant tasks during this time.
• Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
• Understand all policies, procedures and compliance.
• To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
• Presentation must be in line with company's uniform and grooming standards.
• Understand and align with PCI compliance policy and regulations, consistently.
• Adheres to Security and Health and Safety regulations.
• To replenish stock and maintain high standards of merchandise and product presentation.
• Maintain your designated ‘area of pride'
• Support the store with cycle counts and during bi annual inventories
• Support with the processing of shipments and transfers, in line with the relevant procedures.
• Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.

Your Talent:

• Excellent communication skills. English and Italian is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)
• Sales experience ideally within a luxury brand and/or fashion outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment
• Ability to initiate contact and communication effectively
• Motivated by being a great teammate with a common goal
• Strong clienteling skills and experience

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.