Client Solutions Manager - Luxury Goods - Global Business Solutions

TikTok; Milano; In loco; EUR 39.000 - 52.000; Tempo pieno

Descrizione del lavoro

TikTok is seeking a Client Solutions Manager for Luxury Goods within Global Business Solutions. You will act as a strategic advisor, bridging our platform with global clients and agencies, driving full-funnel campaigns, and translating data into ROI-focused narratives.

Collaborate with Sales, Product, and Solutions teams to optimize performance and adoption of TikTok solutions. The role requires deep experience in digital marketing, strong data analysis skills, and fluent Italian and English to

Competenze

• Experience in account/client solutions management across brands/agencies/tech companies.
• Experience in full funnel digital marketing and measurement.
• Strong understanding of media and advertising landscape with digital/programmatic sales experience.
• Experience analysing data to assess campaign performance and derive insights.
• Knowledge of tracking/attribution methods (Pixel, CAPI, MMP; MMM/MTA; CLS/BLS/ULS).
• Ability to thrive in a rapidly evolving environment and manage scaling challenges.
• Background in performance advertising and solving technical issues with product/engineering teams.
• Fluency in Italian and English; strong Italian written/oral proficiency.

Mansioni

• Act as the strategic bridge between TikTok and partners, advising on ROI and growth.
• Collaborate with sales and product to translate complex metrics into compelling narratives.
• Monitor campaign performance and align platform solutions with client initiatives.
• Drive client excellence by strengthening partnerships with global stakeholders.
• Lead full-funnel campaign strategy, planning, measurement, reporting, and optimization.
• Educate partners on TikTok solutions and drive product adoption with cross-functional teams.
• Deliver actionable insights through QBRs and executive updates to improve client impact.
• Work cross-functionally to enhance performance and influence product adoption.

Conoscenze

Account client solutions management

Full funnel marketing

Media landscape & digital sales

Data analysis & insights

Tracking & attribution (Pixel, CAPI, M

Adaptability

Performance advertising

Technical problem solving

Bilingual Italian/English

Descrizione del lavoro

Client Solutions Manager - Luxury Goods - Global Business Solutions

Location:

Employment Type:

Regular

Job Code:

A62786B

Share this listing:

Responsibilities

• Act as the strategic bridge between our platform and our partners, moving beyond simple account management to become a trusted business advisor.
• Collaborate closely with sales and product teams to analyze complex metrics and unique platform data, translating them into compelling narratives that maximize ROI.
• proactively monitoring campaign performance and aligning platform solutions with client marketing initiatives exceeding expectations and secure future investment.

Key Responsibilities:

• Client Excellence: build and strengthen client and agency partnerships across global stakeholders to drive shared business goals and long-term growth, partnering with Brand Partnerships Manager.
• Campaign Execution: lead full-funnel marketing campaign strategy and own execution, including planning, measurement solutions, reporting (QBR), and performance optimization.
• Product Go-to-Market & Adoption: serve as a trusted product consultant, educating partners on TikTok solutions, new features, and best practices, driving the adoption of our products, best practices while working with product teams to troubleshoot technical issues and guide platform strategy.
• Strategic Insights, Data Analysis & Optimization: deliver actionable insights and strategic recommendations through QBRs and executive updates to drive continuous improvement and client impact, demonstrating deep analytical expertise.
• XFN Collaboration: work cross-functionally with Product, Measurement, Creative, Solutions Engineering, and Operations teams to enhance performance and influence product adoption and innovation.

Minimum Qualifications

• Previous experience as Account Manager, Client Solutions Manager, Media Manager, Digital Marketing Manager in Brand, agencies, media and tech companies.
• Demonstrated experience of full funnel digital marketing and measurement
• Strong understanding of the media and advertising landscape, with hands-on experience in digital and programmatic sales.
• Experience in analysing data and identifying insights to assess campaign performance
• Knowledge and understanding of tracking (Pixel, Events API (CAPI), MMP), attribution (MMM, MTA) and measurement (BLS, CLS, ULS)
• Ability to thrive in a rapidly evolving environment and adapt quickly to constant change.
• Background in performance advertising, managing complex and scaling challenges
• Experience diagnosing and solving technical problems with product and engineering teams
• Fluent in Italian and English. High written and oral proficiency in Italian is required as this role will work with regional clients

Preferred Qualifications

• Knowledge of self-serve advertising platforms, auction dynamics, and biddable media buying.
• Results oriented with high attention to detail and strong organisational skills
• Proactive attitude with excellent project management, organisational, and analytical skills
• Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
• Industry expertise

Job Information

The initial gross annual salary for this position in the selected city is EUR 45474, paid pursuant to and inclusive of any relevant provisions of law and the National Collective Labour Agreement for employees of the Commercial Sector negotiated by Confcommercio.

Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

In line with our company philosophy and commitment to equal treatment, our Total Rewards package is designed to ensure fairness, transparency, and employee wellbeing. The benefits offered are competitive within the local market, aligned with statutory requirements and best practices, and may vary depending on the nature of employment. Learn more about our benefits at https://lifeattiktok.com/culture .

These benefits are extended to all employees in a fair and transparent manner, in accordance with legal and regulatory requirements. The Company reserves the right to modify or change these benefit programmes at any time, with or without notice.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Ready for a career

at TikTok?

Discover a career that energizes and excites you every day.