Client Solutions Manager, E-commerce

Meta; Cusano Milanino; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading company in the tech industry seeks a Client Solutions Manager to manage key E-commerce partners in Milan. The role involves driving technical solutions, performance optimizations, and client education while building strong cross-functional partnerships. Ideal candidates will possess 5+ years of experience in digital marketing, strong analytical skills, and a passion for the marketing ecosystem.

Competenze

• 5+ years of experience in digital media, sales, or performance marketing.
• Fluency in Italian and English required.
• Proven experience in a client-facing role.

Mansioni

• Manage relationships with key E-commerce clients and drive revenue.
• Conduct data analysis to optimize client performance.
• Educate clients on Meta's advertising solutions.

Conoscenze

Critical thinking

Analytical skills

Technical skills

Client relationship management

Performance marketing

Formazione

Bachelor's degree in a technical or business field

Master's degree in a technical or business field

Strumenti

SQL

Excel

Tableau

ThinkCell

Descrizione del lavoro

As a Client Solutions Manager you will manage Meta's Italian E-commerce partners. This key member of our consultative sales team is responsible for driving technical solutions, performance optimizations, product adoption, education sessions, and innovation at scale, with expertise in performance marketing to collaborate with cross-functional teams and lead growth strategies that drive long-term impact for partners. Success in this role requires good data, technical and analytical skills that allows the individual to translate a business objective into an analysis framework, in order to provide best-in-class data-driven consultative sales approach, and the capability to thrive in a dynamic, team-focused environment delivering against business goals. You will work closely with our most strategic clients to ensure they are successful with Meta's platforms. We encourage people with different backgrounds and experiences to help us build better products, make better decisions and better serve our clients. This position is based in our Milan office and can travel when needed.
Qualifications: 5+ years of experience in digital media, sales, product and/or performance marketing across e-commerce, gaming, tech and digital native industries Critical thinking, analytical and technical skills, as well as curiosity, persistence, and the skills to arrive at solutions in a structured manner and experience communicating this clearly and effectively Demonstrated skills to develop and manage cross functional partnership as well as client relationships in complex and rapidly evolving environment Proven experience in a client-facing role, preferably in digital marketing, e-commerce, or tech Ability to thrive in a dynamic, team-focused, environment with agility to effectively lead complex and changing priorities Passion for Meta and the overall marketing ecosystem Bachelor's degree in a technical or business field Fluency in Italian and English Ability to travel as needed Track record of managing a book of business, accelerating revenue growth, and delivering measurable results Skilled in influencing executives and cross-functional teams to drive strategic outcomes Proficiency in analysis tools (for example, SQL, Excel) or data visualization software (for example, Tableau, ThinkCell) In-depth understanding of online and traditional advertising and the broader tech ecosystem Good understanding of attribution models (e.g., multi-touch, data-driven), incrementality measurement and conversion lift methodologies Familiar with data privacy frameworks and their impact on performance marketing strategies Masters' degree in a technical or business field
Responsibilities: Reach and exceed sales quota and product adoption goals, while contributing to overall vertical and team goals Develop and manage deep relationships with key clients in the E-commerce sector Partner with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities Conduct in-depth analysis of client performance data to identify trends, opportunities, and challenges Create and present regular reports to clients and internal stakeholders, highlighting key insights and recommendations Leverage data and analytics to build a consultative solution for our customers, including: - Analyzing campaign performance data to optimize ad targeting, bidding, and creative strategies - Identifying areas of opportunity for clients to improve their marketing efforts - Developing and presenting data-driven insights to inform client decision-making Collaborate with internal cross-functional teams to deliver against tight deadlines Educate advertisers on Meta's advertising solutions and best practices