Client Services Managers

Eastmen Human Resources B.V.; Italia; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Client Services Manager to enhance client relationships and drive satisfaction. In this pivotal role, you'll collaborate with sales partners to understand their needs and deliver tailored solutions, ensuring revenue retention and client loyalty. Your ability to communicate effectively and solve problems creatively will be crucial in promoting an exceptional client experience. Join a dynamic team where your contributions will directly impact client success and operational excellence in the fast-paced world of digital advertising.

Competenze

• Proven experience in client relations or customer success roles.
• Background in digital advertising and martech/adtech sectors.

Mansioni

• Build relationships with key stakeholders among sales partners.
• Provide necessary reporting for sales partners and clients.

Conoscenze

Client Relations Management

Communication Skills

Problem-Solving

Negotiation Skills

Customer Experience Promotion

Strumenti

MS Office

HubSpot

Salesforce

Descrizione del lavoro

The Role

As Client Services Manager

You will work within the Client Services team, which is part of the wider Operations team.

Your main responsibilities include creating and nurturing long-term relationships with sales partners, resolving issues to ensure satisfaction, and safeguarding revenue and client retention. You should be an excellent communicator, capable of understanding client needs and brainstorming solutions.

You will build deep relationships with sales partners, working to unlock their clients' potential through top-tier service, expertise, creative problem-solving, and prompt responses. Additionally, you will collaborate closely with teams in Operations, Deal Delivery, and Audience Development.

Responsibilities

1. Build relationships with key stakeholders among sales partners
2. Create plans to address their business needs
3. Schedule regular meetings to ensure satisfaction
4. Educate sales partners on new opportunities
5. Assist sales in up-selling or cross-selling services and products
6. Respond to brief requests with attractive offerings
7. Provide necessary reporting for sales partners and clients
8. Leverage the Deal Delivery team to meet budgets and exceed KPIs
9. Collaborate with internal teams to address client needs
10. Promote value through excellent client experience
11. Review and improve client satisfaction and address concerns

Requirements

• Proven experience in roles such as Client Relations Manager, Relationship Manager, or Customer Success Manager within martech or adtech
• Experience in promoting value through customer experience
• Background in digital advertising
• Proficient in MS Office and CRM platforms (e.g., HubSpot, Salesforce)
• Customer-oriented attitude
• Attention to detail
• Excellent communication and negotiation skills
• Problem-solving abilities
• Ability to work well in a team