Client Service Specialist

ZipRecruiter; Napoli; In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A reputable aircraft management company is seeking a full-time Client Service Specialist in Naples, Florida. Responsibilities include providing excellent client support and ensuring satisfaction while maintaining effective communication. The role offers generous benefits including paid sick time and a 401k with company match. Flexibility and a customer-first approach are key attributes for success.

Servizi

Generous time off package

Company paid benefits (health, dental, vision, life)

401k with company match

Competenze

• Experience in a customer service role is preferred.
• Knowledge of the aviation industry is a plus.

Mansioni

• Provide excellent client support and ensure satisfaction.
• Maintain phone etiquette and deliver top-notch service.

Conoscenze

Problem-solving

Customer support

Excellent communication

Phone etiquette

Interpersonal skills

Flexibility

Multi-tasking

Descrizione del lavoro

Job DescriptionJob DescriptionJet 1 has been a recognized leader in the aircraft sales, charter and management business for over 35 years. We strive to deliver an unrivaled level of service, safety and aircraft management expertise. Come join our growing team in Naples, Florida!

This is a full-time Client Service Specialist role at Jet 1 located in Naples, FL. The specialist will be responsible for providing excellent client support, ensuring client satisfaction, maintaining phone etiquette, and delivering top-notch client service on-site.

Qualifications:

• Ability to problem-solve and handle customer inquiries effectively
• Flexibility and multi-tasking is a must
• Ability to thrive in a fast-paced environment
• Customer support, customer satisfaction, and customer service skills
• Phone etiquette and customer experience skills
• Excellent communication and interpersonal skills
• Experience in a customer service role is
• Knowledge of the aviation industry is a plus

Schedule and location:

• This role requires availability on nights and weekends, depending on business needs.
• Long nights or early mornings can be worked from home.
• Daytime weekday hours should be worked in-office.
• Office hours are 9am - 5pm Monday - Friday, but this position is not expected to be in office the duration of daytime hours. Coming into the office late or leaving early on slower days is acceptable. We value efficiency, flexibility and work-life balance while ensuring our clients receive top-tier service.

Benefits

• Generous time off package including paid sick time
• Company paid benefits (health, dental, vision, life)
• 401k with company match