Client Service Manager Verona or Milan (Hybrid)

TrueBlue; Verona, Milano; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading company in the IT sector is seeking a Client Service Manager to enhance client relationships and oversee service delivery quality. This role requires strong communication skills, a problem-solving mindset, and the ability to manage multiple responsibilities effectively. Opportunities for professional growth and a hybrid working environment are also offered.

Servizi

Competitive salary and benefits package

Ongoing professional development

Collaborative work environment

Opportunities for career advancement

Competenze

• Proven experience in client service or account management.
• Strong understanding of IT support services.
• Ability to manage multiple clients.

Mansioni

• Monitor service performance and manage client relationships.
• Collaborate with internal teams for service delivery.
• Conduct client meetings and prepare performance reports.

Conoscenze

Client management

Problem-solving

Communication

Interpersonal skills

Strumenti

Project management tools

Descrizione del lavoro

As a Client Service Manager, you will be a part of Support and Services Competence Area and play a crucial role in overseeing the delivery and quality of services provided to our clients. Your responsibilities will include monitoring service performance, managing client relationships, and ensuring that the company's solutions meet or exceed client expectations. You will work closely with internal teams to identify opportunities for improvement and maintain a high level of client satisfaction.

• Monitor and evaluate the quality and efficiency of services delivered to clients (SLA and ticket monitoring.
• Serve as the primary point of contact for client inquiries and issues, ensuring timely resolution.
• Build and maintain strong client relationships by understanding their needs and collaborating with Sales team.
• Collaborate with client support, technical and operational teams (internal or external partner) to ensure seamless service delivery and troubleshoot any issues.
• Track service performance metrics and implement improvements when necessary.
• Conduct regular client meetings and provide updates on service level and performance.
• Prepare and present reports on service performance.
• Ensure all client-related documentation and communication are up-to-date and accurate.

REQUIREMENTS:

• Proven experience in a client service or account management role, ideally within the IT industry.
• Strong understanding of support services, solutions, and service delivery processes.
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
• Problem-solving mindset with a focus on client satisfaction.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Professional Knowledge of the English language
• Ability to work independently and as part of a team.
  
• Proficiency in project management tools and software.
• Ability to work independently and as part of a team.

PREFFERED QUALIFICATIONS:

• Previous experience in a tech-focused or IT services company.
• Familiarity with proprietary software solutions.
• Ability to identify and implement process improvements to enhance service delivery.

What we offer

Competitive salary and benefits package.

Workplace: Verona or Milan

Smartworking (hybrid approach)

Training on our proprietary solutions and ongoing professional development.

A collaborative and innovative work environment in a growing IT company. The chance to work with a diverse and talented team.

Opportunities for career advancement within the support team or other areas of the company.