Client Service Expert Italy & Iberica

Swarovski; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Swarovski seeks a 'Client Service Expert' to support the Customer Service Team, ensuring seamless order processing and outstanding client relations. The ideal candidate has at least 2 years of experience in customer service, with proficiency in SAP and strong communication skills. This role involves strategic problem-solving, data management, and relationship-building in a dynamic environment, contributing to a leading global brand committed to high-quality service and customer satisfaction.

Competenze

• Minimum 2 years in a customer service role, preferably in retail or consumer goods.
• Fluent in local language, English, and Spanish.
• Experience in store management is a plus.

Mansioni

• Provide first level support for administrative queries across sales channels.
• Process orders in SAP and manage logistics services.
• Ensure data accuracy in CRM and support compliance processes.

Conoscenze

Communication

Problem Solving

Organizational Skills

Customer Focus

Relationship Building

Strumenti

Excel

PowerPoint

SAP

Descrizione del lavoro

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Client Service Expert Italy & Iberica who will work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Support Customer Service Team in the following activities:

1. First level support (1-to-1) for all administrative queries for all Independent sales channels (IR MOB / MUB), e.g., missing/damaged parcels, product availability, credit and stock returns, orders, and invoices.
2. Processing orders (input/approve in SAP, backorders, invoicing, credit/debit notes, EDI order processing) for all products including samples and VM materials, complying with importation and examination policies, and tracking deliveries for IR MOB and MUB Accounts, as well as special processes for Key Accounts and order support for events like Dealer Days.
3. Note: SR covered by Allocators, online covered by EComm team.
4. Managing order and sales operational systems such as SAP, SRP, EPOS, and Kronos/Quinix.
5. Handling backend activities of the CRM system, ensuring loyalty member data is accurate and processed, and maintaining consumer data entry and updates.
6. IR MOB / MUB stock recall/returns, from securing initial authorization and receipt of product to input and approval in SAP.
7. Coordinating warehousing, customs, and logistics services.
8. Ensuring master data completeness and accuracy (POP, Customer, Consumer, Prices).
9. Providing feedback and ideas for improvements to Central teams.
10. Administering IR MOB / MUB contracts, including issuing, updating, and reporting on compliance and breaches. Supporting discount review and rebate processes.

About you

We seek a talented individual with:

• Minimum 2 years of experience in a fashion customer and commercial retail environment, or at least 1 year in a similar customer service role in a Consumer Goods Business, ideally with SAP/Micros knowledge.
• Experience in store management is a plus.
• Excellent verbal communication and presentation skills.
• Strong organizational and planning abilities.
• Customer-focused with relationship-building skills.
• Proactive problem-solving skills and adaptability to change.
• Ability to manage multiple stakeholders.
• Proficiency in the local language, English, and Spanish.
• Advanced skills in Excel and PowerPoint.

Swarovski is a Wonderlab where magic and science meet.

Founded in 1895 in Austria, Swarovski designs, manufactures, and sells high-quality crystal, gemstones, jewelry, accessories, and crystal objects. The Swarovski Group includes Swarovski Optik and Tyrolit. The company is committed to sustainability and social responsibility, promoting human empowerment and conserving natural resources.