Client Service Director

Dentsu Aegis Network; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A prominent marketing agency in Milan is seeking a Client Service Director to enhance client relationships and drive business growth. The ideal candidate will have over 8 years of experience in an integrated agency, with a strong focus on leadership and sustainable practices. This full-time position offers an opportunity to represent the values of a renowned brand while ensuring operational excellence.

Competenze

• 8-10 years of experience in client management within integrated agency environments.
• Ability to lead multidisciplinary teams and orchestrate collaboration.
• Strong orientation toward business development and client growth.

Mansioni

• Foster senior-level relationships to promote trust and satisfaction.
• Coordinate and motivate the team for growth and collaboration.
• Identify opportunities for upselling and cross-selling for client solutions.
• Translate strategies into concrete projects collaborating with internal teams.
• Propose projects that enhance sustainability and social impact.

Conoscenze

Client Management

Team Leadership

Business Development

Strategic Vision

Financial Oversight

Descrizione del lavoro

At dentsu we are looking for a Client Service Director to join our team in Milan.

Key Responsibilities

• Client Management and Relationship Building: Foster senior-level relationships, promoting trust, satisfaction, and long-term partnerships.
• Team Leadership and Development: Coordinate and motivate the team, encouraging growth, cross-functional collaboration (creative, media, CXM), and an open teaming approach.
• Business Growth: Identify and promote upselling and cross-selling opportunities, offering integrated and high-value solutions.
• Strategic Vision and Innovation: Translate strategies into concrete projects, collaborating with internal teams to ensure effective and relevant solutions for clients.
• Sustainability and Social Impact: Propose and develop projects that contribute to inclusivity, responsibility, and the common good, aligned with Dentsu Creative’s role as a Benefit Corporation, in synergie with DEI team.
• Operational Excellence: Ensure quality and precision in delivery, with attention to detail and care in execution.
• Ethics, Diversity, and Inclusion: Promote an open and inclusive environment, valuing the perspectives of all talents.
• Financial Oversight: Monitor budgets, profitability, and margins, ensuring economic sustainability.
• Network Representation: Embody the values of Dentsu Creative and the Dentsu Group, acting as an internal and external ambassador

Requirements

• Proven experience (8-10 years) in client management within integrated agency environments
• Leadership of multidisciplinary teams and ability to orchestrate horizontal collaboration
• Strong orientation toward business development and client growth
• Sensitivity to sustainability, inclusion, and social responsibility topics
• Strategic vision combined with operational rigor and a results-driven mindset

Location: Milan

Brand: Dentsu

Time Type: Full time

Contract Type: Permanent