Client Service Account Manager - Coo Wb

Buscojobs; Lombardia; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading banking company is seeking a Client Service Account Manager in Milan. This permanent role involves managing client relationships, ensuring operational excellence, and collaborating on project implementations. Candidates should have a relevant university degree and a strong background in customer service within banking, along with excellent problem-solving and communication skills.

Servizi

Competitive salaries and bonuses

Diverse and innovative culture

International environment

Training and development opportunities

Birthday day off called #doyourbirthday!

Free water & coffee at the office

Competenze

• 3+ years’ experience in a commercial/customer service role within an international banking environment.
• Experience in back office operations, preferably within Wholesale Banking.
• Fluent in English (written and spoken).

Mansioni

• Handle day-to-day servicing of corporate clients with multiple banking products.
• Support the client service strategy, maintaining operational excellence.
• Participate in business process projects related to client services.

Conoscenze

Customer orientation

Problem-solving

Interpersonal skills

Stress management

Operational excellence

Results-driven attitude

Structured approach

Formazione

University degree or equivalent

Strumenti

MS Office

Descrizione del lavoro

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Client Service Account Manager - COO WB, Milan

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Client:

ING

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

025006f94541

Job Views:

5

Posted:

14.06.2025

Expiry Date:

29.07.2025

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Job Description:

Deal with overall relationship with our Payment & Cash Management Wholesale Banking clients; in close concert with Relationship Management and Transaction Services, apply the conditions to ensure that client satisfaction targets are met, implement commercial and operational quality of service, and minimize reputational and operational risks.

Key Responsibilities

• Contribute to the Client Services Account Management department and handle day-to-day servicing of local or foreign subsidiaries of Corporate Clients and Financial Institutions with multiple WB daily banking products. For local clients with activities in multiple countries, ensure cross-product and cross-country service delivery.
• Contribute to process changes and implementation in local and Group tools.
• Implement the client service strategy per client, maintaining operational excellence and providing top service.
• Support the Head of Client Services in incident coordination and management.
• Participate in product and business process projects related to client services, both local and Group-wide. Contribute to the implementation, maintenance, and control of operational processes within the local CS organization.
• Ensure personal contribution to CS Network activities and initiatives.
• Follow all procedures within ING and the CS Area, complying with regulations, ORM/Compliance/Legal policies, guidelines, and data protection laws.
• Interact internally with Local Client Coverage, Corporate Lending, Financial Markets, Finance, and Risks, as well as with Corporate Clients and Financial Institutions.
• Participate in change management projects as a team member.

Requirements

• University degree or equivalent.
• 3+ years’ experience in a commercial/customer service role within an international banking environment.
• Experience in back office operations, preferably within Wholesale Banking.
• Understanding of banking products and environment.
• Fluent in English (written and spoken).
• Advanced MS Office skills.

Other skills

• Strong customer orientation.
• High problem-solving skills.
• Excellent interpersonal skills.
• Stress management.
• Operational excellence.
• Results-driven attitude.
• Structured approach.

Duration: Permanent

About ING

The benefits of joining ING

We offer:

• Competitive salaries and bonuses.
• Diverse and innovative culture.
• International environment.
• Sustainability commitment.
• Training and development opportunities.
• Birthday day off called #doyourbirthday!
• Free water & coffee at the office.

Our Commitment

We value diversity and are committed to creating an inclusive, respectful environment with equal opportunities for all qualified candidates.