Client Service Account Manager

ING Direct; Milano; Ibrido; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading international bank is seeking a Client Services professional in Milan. This role involves managing relationships with Payment & Cash Management clients and ensuring operational excellence in service delivery. The ideal candidate has over 3 years of experience in a customer service role within banking and is fluent in English. Join a collaborative environment focused on client satisfaction with a hybrid work model.

Competenze

• 3+ years’ experience in customer service in an international banking environment.
• Experience gained in back office, preferably within Wholesale Banking.
• Fluency in English, both written and spoken, is a must.

Mansioni

• Manage relationships with Payment & Cash Management clients.
• Implement client service strategies for operational excellence.
• Support the Head of Client Services in incident management.

Conoscenze

Customer centricity

Problem solving

Interpersonal skills

Stress management

Negotiation skills

Team working

Formazione

University degree or equivalent

Strumenti

MS Office

Descrizione del lavoro

Deal with overall relationship with our Payment&Cash Management Wholesale Banking clients; in close concert with Relationship Management and Transaction Services, applies the conditions to ensure that client satisfaction targets are met, implement commercial and operational quality of service and minimizes reputational and operational risks.

• Key Responsibilities
• Contributes to the Client Services Account Management department and deal with day-to-day servicing of local based or subsidiaries of foreign based Corporate Clients and Financial Institutions with multiple WB daily banking products. In case of local based clients with activities in multiple countries, contributes to ensure service delivery cross product and cross country.
• Contributes to change / implement processes in local and Group tools.
• Implements the client service strategy per client, maintaining operational excellence and providing the best service to our customers.
• Support the Head of Client Services in incident coordination and management
• Participates in client services related product and business process projects, both local and Group ones. Contributes to implementation, maintenance and control of all operational processes within the local CS organization.
• Ensure personal contribution to the CS Network activities and initiatives.
• Applies all the procedures required within ING and the CS Area, complying with all regulations and ING ORM / Compliance / Legal policies, guidelines and instruction and personal data protection.
• Interacts internally with Local Client Coverage organization, Corporate Lending, Financial Markets, Finance and Risks as well as with Corporate Clients and Financial Institutions
• Participate in change management projects as team member
• Requirements
• University degree or equivalent
• 3+ years’ experience in commercial / customer service role within an international banking and complex environment
• Experience gained in back office, preferably within Wholesale Banking
• Proven experience in supporting customers, preferably corporate ones
• Proven understanding of banking environment and related products
• Fluent in English (written and spoken) is a must
• Advanced user of MS Office
• Other skills
• Strong customer centricity
• High problem solving capability
• Excellent interpersonal skills
• Stress management
• Operational excellence
• Negotiation skills
• Passion for results
• Structured approach
• Team working
• Duration
• Permanent
• Work location
• Milan (hybrid)