Client Relationship On-Field Representative - Firenze

Viva.com; Firenze; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Viva.com, la prima Tech Bank europea, cerca un Rappresentante Direttivo per promuovere i suoi servizi finanziari. Questo ruolo prevede attività di supporto ai commercianti, gestione delle relazioni e analisi delle performance. Si richiede esperienza in sviluppo commerciale, comprensione dei prodotti finanziari e competenze negoziali. È un'opportunità per contribuire attivamente alla crescita di una piattaforma innovativa per le aziende.

Competenze

• 2+ anni di esperienza in sviluppo commerciale in un ambiente dinamico.
• Comprensione dei prodotti finanziari e capacità di negoziazione.
• Fluente in inglese e italiano.

Mansioni

• Promuovere i servizi dell'azienda visitando i clienti.
• Supportare i commercianti nei processi di verifica e attivazione.
• Monitorare e analizzare le performance del portafoglio.

Conoscenze

Negoziazione

Organizzazione

Resilienza

Competenze informatiche

Mentalità tecnologica

Strumenti

Sistemi CRM

Descrizione del lavoro

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview : As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities :

• Promote the company services by visiting clients’ premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

Requirements :

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.

Client Relationship • Florence, Metropolitan City of Florence, IT