Client Relationship Manager

Bybit; Vicenza; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading financial services company in Italy seeks a Relationship Manager to enhance customer experience and manage relationships with VIP clients. The role requires 4-7 years of experience in client services, particularly in the financial sector. Responsibilities include client acquisition, relationship management, and building customer service processes. This position offers a dynamic work environment and opportunities for professional growth.

Competenze

• 4-7 years of experience in sales and client services.
• Background in international finance, banking, or investments.
• Experience managing a portfolio of institutional clients or high net-worth individuals.

Mansioni

• Perform client acquisition and manage relationships with VIP clients.
• Enhance relationships with existing clients through frequent communication.
• Build customer service processes and systems.

Conoscenze

Client acquisition

Relationship management

Communication

Descrizione del lavoro

Overview

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.; Client portfolio including institutional clients, high net-worth individuals, private