Client Relationship Manager

Bybit; Vercelli; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading financial services company is seeking a VIP Relationship Manager to enhance customer experience and manage key VIP client relationships in Italy. The ideal candidate will have extensive sales experience in financial services and strong communication skills in Italian. This remote role offers the opportunity to work with high net-worth clients and contribute to business success.

Competenze

• 4-7 years in sales and client services in an international financial context.
• Proven experience with institutional clients and high net-worth individuals.
• Strong written and spoken Italian communication skills.

Mansioni

• Acquire new clients and manage relationships with VIP clients.
• Enhance relationships through sustained communication.
• Develop customer service processes and management rules.

Conoscenze

Client acquisition

Relationship management

Communication skills

Behavior analysis

Multi-tasking

Descrizione del lavoro

Job Title: VIP Relationship Manager

Job Type: Remote

Job Overview

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in Italian (written and spoken);
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.