Client Relationship Manager

Bybit; Prato; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading financial services company is seeking a VIP Relationship Manager to enhance client experience and loyalty. The role involves managing a portfolio of VIP clients, performing client acquisition, and analyzing client behavior. Ideal candidates should have 4-7 years of relevant experience in finance and be fluent in Italian. This is a remote position for candidates based in Italy.

Competenze

• 4-7 years of experience in sales and client services in finance.
• Experience with high net-worth individuals and institutional clients.
• Fluent in Italian.

Mansioni

• Perform client acquisition and manage VIP client relationships.
• Enhance relationships via frequent communication.
• Analyze client behavior and needs.
• Liaise with stakeholders for optimal service solutions.

Conoscenze

Client acquisition

Relationship management

Strong communication

Client analysis

Multi-tasking

Descrizione del lavoro

Overview

Job Title: VIP Relationship Manager

Job Type: Remote

Job Overview :

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients\' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in Italian (written and spoken);
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.