Client Relationship Manager

JR Italy; Pescara; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading client service firm in Pescara, Italy is seeking a Relationship Manager (RM) to be the primary point of contact for global VIP clients. The role involves client acquisition, managing relationships, and providing exceptional customer service. Candidates should have 4-7 years of experience in client services, particularly in financial sectors, and be proficient in Italian. This position offers the opportunity to enhance customer loyalty and drive business success.

Competenze

• At least 4-7 years working experience in sales and client services.
• Client portfolio includes institutional clients and high net-worth individuals.
• Experience working in trading platforms or exchanges is highly advantageous.
• Strong communication and written skills.
• Proficient in Italian (written and spoken).
• Able to work under pressure with good multi-tasking skills.

Mansioni

• Perform client acquisition and strong relationship management.
• Build rapport with existing clients through communication.
• Analyze clients' behavior and identify unmet needs.
• Liaise with stakeholders to provide optimal service solutions.

Descrizione del lavoro

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We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities:

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications:

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in Italian (written and spoken);
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.