Client Relationship Manager

Bybit; Parma; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading cryptocurrency exchange is seeking a VIP Relationship Manager to enhance customer experience and loyalty among high-valued clients. The role involves client acquisition and relationship management, with a focus on providing exceptional service. Candidates should possess 4-7 years of experience in sales and client services, particularly in the financial industry. This is a remote position based in Italy.

Competenze

• 4-7 years experience in sales/client services with an international financial background.
• Experience with institutional clients and high net-worth individuals.

Mansioni

• Acquire and manage a portfolio of global VIP clients.
• Enhance relationships through sustained communication.
• Prepare key customer analysis reports.

Conoscenze

Client acquisition

Relationship management

Communication

Descrizione del lavoro

Overview

Job Title: VIP Relationship Manager

Job Type: Remote

Job Overview: We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients\' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private