Client Relationship Manager

Bybit; Palermo; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global finance company is seeking a VIP Relationship Manager to enhance customer experience and drive business success in Italy. The role involves managing VIP client relationships, analyzing client behavior, and collaborating with various stakeholders. An ideal candidate will have 4-7 years of experience in client services within finance, proficiency in Italian, and excellent communication skills.

Competenze

• 4-7 years experience in sales and client services in international financial backgrounds.
• Experience with high net-worth individuals and institutional clients.
• Proficient in Italian (written and spoken).

Mansioni

• Perform client acquisition and manage relationships with global VIP clients.
• Build rapport and enhance relationships through frequent communication.
• Analyze clients' behavior and prepare customer analysis reports.

Conoscenze

Client relationship management

Strong communication skills

Multi-tasking skills

Customer analysis

Descrizione del lavoro

Job Title : VIP Relationship Manager

Job Type : Remote

Overview

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in Italian (written and spoken);
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.