Client Relationship Manager

Bybit; Genova; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading cryptocurrency exchange is seeking a VIP Relationship Manager to manage global VIP client relationships in Italy. The role involves client acquisition, enhancing existing relationships, and analyzing client behavior. Ideal candidates should have 4-7 years of experience in sales and strong communication skills in Italian. This position offers the chance to significantly impact customer satisfaction and drive business success.

Competenze

• 4-7 years in sales and client services with international financial background.
• Experience with institutional clients and high net-worth individuals.
• Strong communication in Italian is essential.

Mansioni

• Manage a portfolio of global VIP clients.
• Enhance relationships through frequent communication.
• Analyze client behavior and prepare key analysis reports.
• Coordinate with departments for optimal service solutions.

Conoscenze

Client acquisition

Relationship management

Strong communication skills

Multitasking under pressure

Descrizione del lavoro

Job Title : VIP Relationship Manager

Job Type : Remote

Job Overview :

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities :

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications :

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in Italian (written and spoken);
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.