Client Relationship Manager

Bybit; Ferrara; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading financial services company seeks a VIP Relationship Manager to manage and enhance relationships with a portfolio of global VIP clients. The ideal candidate will have 4-7 years of experience in sales and client services, particularly within the international financial sector. This role is remote, requiring strong communication and analytical skills to meet client needs.

Competenze

• 4-7 years of experience in sales and client services within the international financial sector.
• Experience managing high net-worth individuals and institutional clients.

Mansioni

• Acquire and manage a portfolio of global VIP clients.
• Enhance relationships with clients through sustained communication.
• Build processes for key customer service and track customer status.

Conoscenze

Client acquisition

Relationship management

Communication

Customer analysis

Descrizione del lavoro

Overview

Job Title : VIP Relationship Manager

Job Type : Remote

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private